Job Description

Purpose

The Materials Coordinator is responsible for sourcing, ordering, expediting and managing the delivery of parts for lifts and escalators required to support both in-service and out-of-service equipment.

Working closely with Service Engineers, Service Management and other key stakeholders and suppliers, this role provides a critical function across the GB & Ireland Service operation.

The role is essential in ensuring parts are available when required, enabling engineers to complete repairs and maintenance visits efficiently and effectively.

Key responsibilities

The Materials Coordinator is responsible for:

• Sourcing and ordering parts for service requirements.
• Managing urgent requests for equipment that is out of service.
• Liaising with suppliers to obtain best lead times.
• Ensuring the most cost-effective sourcing solutions are utilised.
• Supporting engineers in the field to minimise delays.
• Contributing to equipment uptime and service delivery performance.
• Act as first point of contact for customers inquiries regarding spare parts.

Key skills & experiences

• Experience in inventory management, procurement, or logistics (parts is desirable).
• Previous customer service/office/administrative experience is essential.
• Good organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in record-keeping.
• Collaborative team player.
• Good Word, Excel, and Outlook.
• Experience of work in SAP, Salesforce is desirable.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html