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Under general supervision by Surgical Director and co-director, his/her primary role is to ensure efficient clinical operations in the office based clinical environment through management of 6 exam rooms including adequate availability and functioning of laser and specialized voice technology, and supplies. Responsible for efficient turnover of rooms between patients, patient interaction and comforting dialogue while maintaining safe patient care areas. Fulfills a key role in the Voice Center’s team while collaborating patient flow and requirements with Center’s administration, Administration Manager, finance coordinator, surgeon’s secretary and care givers.
Qualifications
Reviews information on scheduled patients prior to clinical sessions to determine which specialized upper airway and laryngeal instruments and/or equipment will be needed for performing diagnostic and/or outpatient treatment procedures for each patient.
Sets up clinical rooms prior to each patient visit with all needed specialized instruments and equipment for diagnostic testing and outpatient treatment procedures of the upper airway and/or larynx.
Performs daily testing and routine maintenance of all specialized instruments and equipment used for diagnostic testing and outpatient treatment of upper airway and larynx disorders.
Coordinates the placement of patients into clinical rooms that have been specifically equipped for the diagnostic assessment and/or treatment needs of each individual patient.
Closely assists surgeons with specialized outpatient laser equipment, Botox administration, laryngeal EMG and vocal fold injection procedures. Participation includes patient preparation and positioning, set up and operation of suction equipment, set up of laser or EMG equipment, and preparation of injection delivery systems, passing instruments to the surgeon, intra-procedure patient monitoring, and post-procedure patient care.
Under supervision of physician, disinfects, replenishes, and secures topical anesthetics.
Schedules and coordinates routine manufacturer servicing of specialized clinical equipment.
Recognizes and corrects technical problems that might arise with specialized clinical equipment. Interfaces with technicians at equipment manufacturers to resolve such problems.
Coordinates the repair of specialized clinical equipment that must be sent back to manufacturers to be fixed including sound packaging and follow-up.
Performs cleaning and sterilization of all specialized clinical equipment including autoclaving of surgical hand instruments, use of CIDEX OPA to sterilize transoral and trannasal endoscopes, and use of a Steris system to process and sterilize transnasal (distal chip camera) endoscopes that have instrument channels for performing outpatient procedures.
Keeps track of clinical supply inventories and coordinates the ordering of replacement supply items by the appropriate office support staff in a timely fashion.
Responsible for the flow of patients through the outpatient clinic including taking vital signs, weight, and basic intake information.
Oversees safety procedures for the use of lasers in outpatient treatments, including the use of eye protection for clinicians and patients, documentation of laser treatment parameters, and appropriate use of other laser-related safety gear (plume filters on suction, etc.).
Reads, understands, and annually reviews all Voice Centers unit, and institutional policies and procedures relating to the performance of the duties and responsibilities of the Voice Clinical and Technical Support Specialist.
Effectively engages patient in the testing process with clear explanations and reassurances of success and reward.
Demonstrates initiative in self-improvement, and in promoting the smooth operation and efficient functioning of the Center.
Qualifications:
Skills Requires:
Additional Job Details (if applicable)
Physical Requirements
Normal office, exam working environment
Location:
One Bowdoin Square, 11th Floor
8 to 4:30
Onsite
Remote Type
Onsite
Work Location
15 New Chardon Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.71 - $22.79/Hourly
Grade
1At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
