Job Description

Material Handling Service Support Specialist

Department: Service

Employment Type: Full Time

Location: BR01- CHARLOTTE, NC

Reporting To: Carl Hastings

At WMH Solutions, we don’t just service equipment — we help keep warehouses, manufacturing operations, distribution centers, and supply chains moving.

For more than 35 years, WMH has grown into one of the Southeast’s leading material handling providers, with 11 branch locations and more than 250 associates across NC, SC, TN, VA, GA, and AL.

As our aftermarket and service operations continue to scale, we’re looking for a highly organized, customer-focused, operationally driven Service Support Specialist to help support our technicians, customers, fleet operations, and service execution teams.

If you thrive in fast-paced environments where communication, coordination, urgency, problem-solving, and operational execution all matter — this role was built for you.

This role sits at the center of service operations.

You’ll help coordinate:

• service workflow
• technician scheduling
• customer communication
• work order management
• fleet processing
• warranty administration
• operational support
• service efficiency
• aftermarket coordination

Your ability to stay organized, solve problems quickly, and keep communication flowing directly impacts:

• customer uptime
• technician productivity
• branch efficiency
• service profitability
• customer satisfaction
• operational performance

At WMH, this role is much bigger than administrative support.

You become part of the operational engine that keeps customers moving.

What You’ll Do

• Serve as a key point of contact for customers, technicians, and internal teams regarding service-related requests
• Deliver responsive, professional customer support with urgency and accuracy
• Assist with troubleshooting coordination, service updates, and operational communication
• Help ensure customers receive timely service support and equipment updates

• Schedule and dispatch service technicians efficiently
• Monitor and manage work in progress (WIP)
• Open, update, and close work orders accurately
• Support workload balancing and technician coordination
• Help improve service department workflow, communication, and operational efficiency

• Process warranty claims, fleet records, and service-related documentation
• Maintain accurate customer, service, and operational records
• Assist with rental equipment support, shipping/receiving coordination, and service administration
• Support reporting, compliance tracking, and operational documentation

• Coordinate with:
  • technicians
  • branch leadership
  • parts teams
  • vendors
  • manufacturers
  • customers
• Help maintain strong communication across departments to support smooth service execution

What We’re Looking For

• Material handling
• Forklift dealerships
• Heavy equipment
• Industrial equipment
• Fleet operations
• Construction equipment
• Warehouse operations
• Service coordination
• Equipment rental
• Automotive service operations

• 3+ years of experience in:
  • service coordination
  • dispatching
  • operational support
  • fleet support
  • customer service
  • dealership operations
  • work order management
  • industrial service administration
• Strong understanding of:
  • service workflow
  • technician coordination
  • customer communication
  • warranty processing
  • WIP management
  • operational prioritization
• Experience with:
  • ERP systems
  • service management software
  • CRM systems
  • Microsoft Office Suite
  • fleet/service platforms
• Strong multitasking and organizational ability
• Excellent communication and problem-solving skills

Forklift or material handling industry experience is highly preferred.

The strongest people in this role are:

• fast-paced
• detail-oriented
• operationally minded
• customer-focused
• proactive communicators
• highly organized
• calm under pressure
• strong multitaskers
• team-oriented problem-solvers

This role is ideal for someone who enjoys coordinating moving pieces while helping customers and operations succeed simultaneously.

Why WMH?

Because we’re growing — aggressively.

WMH continues to invest heavily into:

• service infrastructure
• aftermarket operations
• fleet support systems
• leadership development
• branch growth
• operational technology
• long-term employee advancement

This role offers real long-term growth opportunity inside a rapidly expanding organization where operational support teams directly impact company success.

• Competitive compensation
• Medical, dental, and vision insurance
• PTO & paid holidays
• 401(k) with profit sharing
• Cell phone allowance
• Career growth opportunities
• Ongoing training & development
• Stable, growing organization
• Collaborative team environment

This role is for someone who enjoys:
✅ coordination
✅ communication
✅ fast-paced operations
✅ customer interaction
✅ technician support
✅ service workflow
✅ problem-solving
✅ keeping moving pieces aligned

If that sounds like you, we’d love to connect.

WMH Careers