Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Customer Service Division is dedicated to enhancing Ford's reputation as a top-tier service, parts, and delivery network, with a focus on providing customers with a world-class experience.

• Manage to deadlines and timelines, with high degree of planned and unplanned variables and complexities.
• Champion and lead continuous improvement initiatives toward best-in-class performance.
• Responsible for managing all operations: Inbound, outbound, and consolidation.
• Deliver objectives related to Cost, Quality, Safety, Efficiency, Absenteeism and Inventory Accuracy.
• Maintain a positive working relationship with all stakeholders, including fair and consistent administration of the Collective Bargaining Agreement.

• Responsible for all operations including, but not limited to: Safety, Denials, Quality, On-time delivery, UAW Relationships, and Transportation.

• High school diploma or GED or equivalent combination of relevant education and experience.
• 1+ years of experience in supervisory roles, manufacturing, military or other relevant experience. Internship and co-op experience will be considered
• Ability to work rotating shifts / hours, including nights, weekends, and some holidays.
• Knowledge of or ability to quickly learn current systems (SAP/EWM)
• Excellent oral and written communication skills.
• Ability to interpret data, evaluate actions, and reach logical conclusions independently.
• Goal oriented mindset.
• A continuous Improvement mindset with a focus on quality and reduced costs.
• Excellent organizational skills and ability to ensure accountability from all employees.