Job Description
EFFECTIVE DATE July 2025
FLSA: Non-Exempt
JOB TITLE: MATAplus On Demand Reservation Agent
DEPARTMENT: MATAplus Administration
REPORTS TO: Chief Operations Officer
Hourly Salary: $17.35
JOB FUNCTION: Provide exceptional customer service by answering phones and assisting customers in making, altering, or cancelling reservations.
ESSENTIAL DUTIES AND RESPONSIBLILITIES:
- Speak with customers over the phone to schedule, remind and follow up on appointments
- Email or mail reminders to customers or clients when appropriate
- Add, cancel, or make changes to appointments in the organization's schedule
- Perform intake, including the completion and filing of all necessary records
- Resolve appointment conflicts for staff and customers or clients
- Serve as backup for MATA plus reservations when necessary
- General math skills and experience working with data
- Computer competency for data entry and the production of reports and schedules
- Excellent communication skills in customer service and experience working as a company team member
- Ability to fulfill the company's standards and values when performing scheduling tasks
- Display kindness and be open to providing scheduling accommodations to customers, clients, or staff
- Have an eye for detail and organization
- Ability to perform more than one task at a time and solve problems quickly
MINIMUM QUALIFICATIONS:
Education and Experience
High school diploma or equivalent (GED).A minimum of 2 years experience in a customer-facing, scheduling, or call center environment.
Other
- Must be 21 years of age or older at time of application.
- Be able to read, write and speak English and be able to communicate effectively with the public. Should be able to comprehend oral instructions as well written bulletins, schedules, and other necessary documents to successfully perform the essential functions of the position.
- Able to write legibly.
- Must complete all required training as assigned.
- Be willing to comply with MATA’s Drug and Alcohol Policy.
- Regular and consistent attendance is required.
- Must be knowledgeable about the Memphis area and be able to learn and understand routes and schedule information.
- Must be able to use general office equipment and Microsoft Office; particularly Word, Excel, Outlook, and Internet Explorer.
- Excellent interpersonal, verbal, and written skills. Must be able to communicate effectively with the public and co-workers in person.
- Must be able to work a flexible schedule; including nights, weekends and holidays and occasional overtime.
