Business process management
Organizational development
Digital transformation
AI and vibe coding
Service design and customer experience
Operations and efficiency improvement
Technology-enabled business innovation
Industrial Engineering and Management
Management and Engineering
Business and Technology
Information Systems
Operations Management
Digital Transformation
Computer Science with an interest in business transformation
Or a related field
Write your Master thesis with an outcome that should not only identify technological opportunities but also evaluate organizational, operational, and customer-related implications. You will be working with our claims handling process. The handling of claims spans multiple activities, stakeholders, decision points, and supporting systems. Historically, process improvements have often focused on automating existing tasks. However, recent advances in AI raise a more fundamental question: If we were designing this process from scratch today, how should it work?
The objective of the thesis is to develop a future vision and transformation roadmap for death claims management." Per Högberg, your future leader
We may begin the selection during the application period, so we welcome your application as soon as possible.
We would like to let you know that a background check and a drug test may be a part of the process for this role.
We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.
Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.
#LI-Hybrid
Since 1820, Swedbank has been the bank for the many households and businesses. We are a modern financial services platform focused on customer satisfaction. Our goal is to encourage people to save for a better future, and we aim to help people, businesses and society to grow by promoting a healthy and sustainable economy.
As an equal opportunity employer, we believe that diversity and equality help us to grow and achieve our goals. We encourage a culture built on trust, respect and our values - open, simple and caring.
With 7.4 million private customers and more than 600,000 corporate and organisational customers, we have a leading position in our home markets of Sweden, Estonia, Latvia and Lithuania. This position also enables us to offer our employees great opportunities to grow and develop.
Working here is about creating value for our customers, our colleagues and society. Inspiring and learning from one another is what moves us forward, and by working together, we make a difference.
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