Mastering & Fulfillment Operator
Position Title
Mastering & Fulfilment Operator – Korea
The regular working schedule for this position is Wednesday through Sunday
Primary Responsibilities:
Ensure that packages mastered playback correctly, in sync and to client requirements
Responsible for ensuring high quality services are released on behalf of clients, as well as provide QC service for both long and short form content
Perform all QC requirements including video and audio
Perform transcoding and packaging as determined by client requirements
Actively monitor project risks to foresee problems and proactively identify solutions to rectify
Communicate and collaborate with management from other departments
Develop and maintain strong relationships with clients and stakeholders
Collaborate and cross-train team members when required
Monitor performance and KPI’s
Analyse and monitor production workflows to identify problems and recommend solutions that will improve performance
Provide simplified explanations of technical workflows, procedures and definitions
Willing to travel as required. Domestic and Internationally
Other related technical/administrative tasks
English language skills is highly regard but not necessary
What you bring:
The ideal candidate will possess the following knowledge, experience, and skill-set:
Previous experience in a media operations environment or similar role
Demonstrated knowledge of major media software and hardware such as Adobe CC, DaVinci Resolve, Clipster & Transkoder
Demonstrated ability to develop new procedures and processes
Understanding of video codecs, formats, frame rates etc.
Strong understanding of Mac, Linux and Windows operating systems
Knowledge of basic command line operations
VTR knowledge of current and redundant formats is favourable
Ability to work well in a small team and independently
Strong problem-solving skills
Ability to remain calm under tight deadlines
Basic level understanding of data management and workflows
Ability to explain in depth technical solutions to clients
Professionalism, confidentiality, and diplomacy
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing premium content creators and distributors. From Global Cinema, Content Distribution, Localization, and Mastering to end-to-end innovation and scale across Streaming, Theatrical, Broadcast and Mobile landscapes, Deluxe helps clients succeed in the new era of global entertainment and consumer engagement anywhere, anyway.
