Job Description

Master Data Management Lead

Location Richmond, BC (Head Office)
Employment Type Full Time

London Drugs is a leading Canadian retailer recognized for innovation, strong community values, and exceptional customer experiences. With a proud promote from within culture, we offer an inclusive workplace where people are supported, challenged, and empowered to build meaningful careers.

About the Role
As Master Data Management Lead, you will play a key role in ensuring the accuracy, consistency, and integrity of master data across product, vendor, and location domains. This is a hands on leadership role ideal for a data professional who enjoys balancing individual contribution with team development while driving high standards of data quality and governance.

You will directly lead an MDM Analyst/Specialist, own day to day item setup and data processes, and partner closely with Merchandising, IT, Supply Chain, Finance, and other stakeholders to enable strong decision making and operational excellence across the business.

What You’ll Do

Team Leadership & Development

• Lead, coach, and support MDM Analyst/Specialist(s) through clear direction, performance feedback, and skill development
• Prioritize and assign work based on business timelines and complexity
• Foster a culture of accuracy, accountability, and continuous improvement
• Escalate complex issues and capacity constraints as needed

Product Data Management & Item Setup

• Oversee and perform creation and maintenance of product master data, including attributes, descriptions, hierarchies, UPCs, and pricing
• Manage new item setup processes to ensure timely, accurate data aligned with merchant and system requirements
• Establish and maintain product hierarchies (department, class, subclass, SKU)
• Partner with merchants on attribute standardization, taxonomy, and product descriptions
• Manage the full item lifecycle from creation through discontinuation
• Coordinate closely with Supply Chain on case pack, ordering, and logistical attributes

Data Governance & Quality

• Execute and continuously enhance data governance standards, policies, and procedures
• Monitor, audit, and report on data quality metrics including accuracy, completeness, and timeliness
• Implement validation rules and controls to prevent errors across the data lifecycle
• Track KPIs and drive corrective action to improve data quality outcomes

Vendor & Location Master Data

• Oversee vendor master data including supplier details, payment terms, and onboarding processes
• Maintain location data for stores, distribution centres, and cross dock facilities
• Partner with Procurement, Finance, Planning, and Supply Chain on data requirements and changes

Systems & Integration

• Serve as the operational owner of the MDM/PIM platform
• Ensure data synchronization across ERP, POS, merchandising, e commerce, and warehouse systems
• Partner with IT on system configuration, data mapping, integrations, and troubleshooting
• Support data migrations related to system upgrades and implementations

Process Improvement & Documentation

• Design, document, and maintain master data workflows and standard operating procedures
• Identify opportunities to streamline processes, reduce errors, and improve efficiency
• Create and maintain training materials to support consistent data practices
• Proactively recommend process, system, and policy improvements

Cross Functional Partnership

• Build strong working relationships with Merchandising, Planning, Pricing, Finance, and Supply Chain teams
• Support analytical, reporting, and operational data needs across the business
• Educate partners on data governance standards and shared accountability for data quality

What You Bring

Required Experience

• Deep expertise in master data management, data governance frameworks, and data quality methodologies
• Strong understanding of retail product hierarchies, SKU attributes, vendor, and location data
• Experience working with MDM/PIM platforms and retail ERP systems
• Knowledge of database structures and data integration methodologies
• Advanced Excel skills and SQL proficiency
• Strong attention to detail with the ability to manage multiple priorities in a deadline driven environment

Preferred Experience

• Experience in a lead, senior, or supervisory data management role
• Hands on experience implementing or administering MDM platforms in retail
• Exposure to ERP systems such as Oracle Retail, SAP, Microsoft Dynamics, or similar
• Familiarity with data quality tools and BI platforms (e.g., Power BI, Tableau)
• Knowledge of data modeling, ETL processes, and API integrations
• Certification in data management (CDMP) or related credentials

Why Join London Drugs?

• Inclusive Culture – respectful, collaborative, and supportive
• Career Growth – strong promote from within philosophy and leadership development
• Comprehensive Benefits, including:
  • Medical, dental, prescription drug, and vision coverage
  • Company matched RRSP
  • Employee discount program
  • Health & wellness initiatives
  • Training, education programs, and scholarships
  • Employee & Family Assistance Program

Starting compensation will fall within the posted salary range and may vary based on experience, knowledge, and education.

Apply Today

If you’re a detail driven data leader who enjoys improving systems, developing people, and enabling strong retail execution, we’d love to hear from you.

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.
Compensation: $72,000.00 - $92,000.00 per year

London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.

We are committed to making a positive impact on the world and the communities we operate in. From responsible sourcing, packaging take-back and in-store recycling centres, we invest in making our practices more environmentally sound and continue to look for better, greener ways to do business.

We believe our employees are our greatest asset, and we are committed to fostering a vibrant and inclusive workplace where every team member can thrive. Our supportive culture encourages creativity and collaboration, allowing you to make a meaningful impact on our customers' experiences. Together, we celebrate diversity, innovation, and a shared passion for delivering exceptional service, making London Drugs not just a place to work, but a place to grow and succeed.