Job Description

Work Flexibility: Hybrid

What you will do:

The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system. High level of accuracy and attention to detail is required.

• Maintain the corporate customer master database by managing customer information within the ERP system.

• Collaborate with cross-divisional business units to troubleshoot Customer Master Data issues related to sales areas.

• Identify risks and issues related to Customer Master Data that could impact the business, and escalate them as necessary.

• Serve as a subject matter expert (SME) on project teams, providing guidance on new processes, maintenance, and analysis of freight and shipping terms.

• Interact with cross-functional areas such as field personnel, Finance, and Compliance to ensure seamless operations.

• Utilize available databases and ERP systems to perform work efficiently.

• Respond to inquiries, assist with maintaining policies and procedures, and work with minimal supervision.

• Ensure accuracy and attention to detail while supporting stakeholder SLAs and providing KPIs.

What you need:

• Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline

• 2-5 years maintaining master data records (customer master preferred)

• Fluent spoken and written English. Any other language is a plus

• Exceptional skills in applicable Microsoft software programs

• Business Intelligence tools preferred (Microsoft reporting, PowerBi)

• Major ERP systems experience (SAP)

Travel Percentage: 10%