2nd Swing is a one-of-a-kind, forward-thinking, customer-centric golf retail company. Our employees are highly valued and are encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find:
2nd Swing is looking for a Part-Time Master Fitterto join our expert online team. We are looking for a highly-skilled professional who strives to give every golfer a great experience. We encourage our team to have fun, work hard, and to maintain professionalism and enthusiasm throughout the workday. This is an in-office position.
The Fitting & Support team works hard to offer excellent customer service to all 2nd Swing golfers and plays a very important role in helping to achieve our mission of Best-in-Class Service. Online Fitting Associates play an integral role at 2nd Swing because of their ability to positively impact a very large number of golfers and their experiences.
The ideal candidate will have a very good understanding and passion for the game of golf, call center experience and be successful in creating customer relationships. A positive attitude, high energy and dedication to professionalism are traits that we look for in potential candidates. We are looking for individuals who are willing and able to handle multiple tasks, possess communication skills, and the desire to learn.
Responsibilities:
Deliver a high-level, fitting experience to golfers via phone, email, video call.
Provide expert recommendations on clubs, shafts, and equipment based on player needs and performance goals
Guide customers through product selection, upgrades, and trade-in opportunities
Build and maintain strong customer relationships that drive repeat business and brand loyalty
Manage a high-volume queue while maintaining quality, accuracy, and responsiveness
Resolve equipment, order, and warranty inquiries in partnership with internal teams and manufacturers
Own customer interactions from initial consultation through post-purchase support
Educate customers on products, promotions, and fitting benefits
Maintain accurate customer records and system updates related to fittings and orders
Stay current on product knowledge, equipment trends, and fitting best practices
Qualifications:
Physical Requirements:
Compensation:
2nd Swing is a specialty retailer and online seller of new and pre-swung golf equipment and accessories. With over 60,000 pre-swung golf clubs, our mission is to own the best inventory selection in the country and provide expert custom fittings for all of today’s golfers.
As a company, our goal is to exceed customer expectations. We do this by maintaining expertly trained and certified team members. 2nd Swing has been recognized and awarded an array of service and fitting awards including 2014 Ping Top 100 Club Fitter and 2016 Golf Digest Top 100 Fitter of the Year. Check out our Google ratings under 2nd Swing and our website at www.2ndswing.com.
Do you love the game of golf? Can you talk golf all day long?
If so, we want to talk to you!
2nd Swing is always looking for golf enthusiasts to fill flexible, part-time roles with our growing company.
If you're interested in working with people who are as passionate about golf as you are, apply today on our careers page at https://www.2ndswing.com/t-careers.aspx
