Job Description

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

ABOUT TERRAMOR OUTDOOR RESORTS

Terramor Outdoor Resorts is the newest business venture of Kampgrounds of America, Inc. (KOA). KOA is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including franchised and company-owned properties. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.

Terramor Outdoor Resorts (Terramor) is a brand offering luxury outdoor hospitality. The resort has high-end accommodations of canvas tents, a lodge with food and beverage, onsite nature trails and a pool and hot tub. Currently, there is one open and operating Terramor located in Bar Harbor, Maine, however KOA is building multiple new resorts across North America.

KOA, INC. DEI STATEMENT
At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and advance our understanding about DEI
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

REPORTS TO
General Manager / Assistant GM

Terramor’s Massage Therapist will perform various massage services within Terramor’s onsite Wellness Tent. These services will cover individual, and couples massage modalities. Therapists should be able to customize services based on guests' needs and preferences while also trained to perform signature services. In addition, responsibilities would include maintaining a small retail inventory in the Wellness Tent.
Resort is open May through October.
SPECIFIC DUTIES
• Must be up to date on the latest technologies and advancements in the field
• Offer product and service information
• Exercise effective communication skills with supervisor and clients
• Provide personal care to each client through a guest assessment prior to the massage and discuss treatment/service plan
• Ability to adapt to new technologies and techniques
• Ensure the wellness tent is clean and well-stocked
• Maintain confidentiality of client information
• Utilize the onsite Wellness Tent reservation system to schedule, update and close out guest appointments
• Perform any other job-related duties as assigned

EXPECTED RESULTS
• Ability to perform wellness services
• Present as courteous, qualified, and well-groomed while working at the resort
• Sustain an atmosphere of excellent customer service
• Be well organized and efficient in operational skills and services
• Maintain detailed guest records through intake forms
• Attend all mandatory trainings

JOB QUALIFICATIONS
• Current and in good standing Maine State Massage License
• Speak and understand the English language fluently
• Knowledge of anatomy, physiology, and medical terminology
• Ability to perform a variety of massage modalities including Swedish, deep tissue, and focus work
• Ability to work in a fast-paced environment
• Able to operate cash payment technology systems
• Flexibility to work weekend, holiday, morning, and evening shifts
• Motivated, goal-oriented and results-driven

PHYSICAL REQUIREMENTS
• Must be able to lift 50 pounds, lift and carry 20 pounds occasionally and 10 pounds regularly
• Long periods of standing during the season (90%)
• Ability to bend, stoop, kneel, crouch and climb
• Requires the use of hands/fingers to handle and feel
• Able to work both inside and outdoors frequently in various climates
• Capable of moving safely over uneven terrain

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

KOA does not sponsor Visas
KOA currently does not pay or withhold taxes in the following states:

Alabama Idaho North Dakota
Alaska Louisiana Rhode Island
Delaware Mississippi South Dakota
District of Columbia Nebraska Vermont
Hawaii New Hampshire West Virginia

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.