Job Description

Performs professional massages for guests of the hotel/casino.

• Perform professional massage for guests of the hotel/casino

• Courteous, friendly and respectful treatment of guests and co-workers alike
• Maintain the appearance of the treatment rooms and locker areas. Including, but not limited to: dusting, filling, stocking, polishing and keeping the room stocked with applicable items and tidy at all times
• Ensure that guest/client is properly draped at all times
• Check appointments carefully and report to proper room assignments in a timely manner
• Ensure proper treatment room set-up at the end of each treatment including the end of the shift
• Keep all massage stations properly and fully stocked
• When greeting clients, always ask if there are any areas of sensitivity or health problems you should know about
• Determine whether or not the client/guest has had massage before
• During massage, please keep voices low
• After treatment, show client/guest to proper area and offer a beverage
• Prior to performing a massage, point out any noticeable bruising to client/guest and have them acknowledge on waiver
• When not performing a massage, assist Attendants with office duties, inventory, lockers or any other area of the spa
• Transport clean and soiled linen to and from the laundry
• Report any repairs or supply needs to your supervisor
• Report any injuries of employees or guests to the proper company official immediately
• Inform and educate guests about treatments, product and hotel services
• Maintain regular, predictable attendance in accordance with Health Spa policies and procedures
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Performs other job-related duties as assigned

• Education: High school education or equivalent preferred.

• Experience: Must have a minimum of 150 hours of certified massage training or equivalent experience.

• Certificate/License: City of Reno Massage Therapist License and 1 million dollar liability insurance. Must also be able to maintain 6 CEU’s in order to re-license annually

• Must possess a pleasant personality, team oriented and enjoy working with and serving people

• Good communication and physical condition

• Knowledge of physiology and anatomy

• Possess excellent massage techniques and touch

• Must be self-motivated and able to work flexible hours

ADDITIONAL REQUIREMENTS

• Work in a health spa environment and an office environment

• Work is considered shift work and may include extended days

• May be subject to varying conditions of noise level, temperature, illumination and air quality

• May work in confined areas and on or around slippery surfaces

• May come in contact with solvents/oils and fumes/odors

• Work entails use of electrical and heat generated devices

• Constant contact with staff and guests

• Requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs

• Requires constant standing, repetitive use of both hands to include light and firm/strong grasping, finger dexterity while performing massage for periods of time; frequent bending and/or reaching from floor level to approximately six (6) feet high; occasional pushing/pulling and transporting of supplies and equipment weighing up to 100 lbs., reach 12 to 36 inches across and down to clients and counter space to perform hand massage movements and hand out/retrieve robes, towels, products, keys and paperwork; seldom walking, lifting/carrying from 76 to 100 lbs.

• Requires the ability to distinguish letters, numbers, and symbols, perform simple tasks, simple reading, writing and math skills, clerical perception, coordination and the ability to analyze information

• Must be able to follow instructions, meet time requirements, memorize, problem solve and use independent judgment and decision making skills

• Requires normal vision range

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.