Job Description

To provide the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Initiate and engage in conversations in a professional and friendly manner
• Administer expert massage and body treatments for various purposes and needs and in the specific time frame given.
• Provide consistent professional treatments as directed in training classes and accepted certification practice.
• Properly care for equipment and products used
• Communicate and describe in an articulate manner the spa offerings
• Compare and contrast the different services on the menu
• Recommend and up-sell services at the spa facility on property
• Handle guest questions and concerns with professionalism and courtesy
• Respond to guest requests immediately, accurately, and appropriately
• Understand the importance of and committed to continuing education
• Works unsupervised for extended period
• Uphold all protocols for set-up and cleanliness of treatment rooms.
• Understand that as a representative of the Spa they will maintain a healthy appearance and a positive attitude
• Maintain a clean, safe, stocked and well-organized work area. Including extensive in-between client cleaning procedures.
• Maintains well maintained spa appearance, cleanliness and ability to work entire shift in a mask as directed.
• Comfortable around guests who may be in a state of undress
• Perform other tasks assigned by Manager or Assistant Manager.
• Ability to trouble shoot and problem solve problems in fast paced environment
• Regular attendance is essential to the successful performance of the position
• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekends, and holidays to reflect the needs of the facility
• Must comply with rules and regulations for the safe and effective operation of the facility
• Always maintains a friendly pleasant and professional demeanor and appearance

• High school diploma or equivalent
• Proper training and certificates for service provided. (Must be able to produce certifications upon hire.)
• Experience in administering treatments to male and female guests in a professional manner.
• Understand and follow Blood Born Pathogen procedures
• Excellent, reading writing and oral proficiency in the English language
• Must be able to maneuver in and around the salon, spa and fitness area.
• Responds to visual and oral cues.
• Must be able to work in a close-knit environment with constant co-work involvement.
• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
• Able to lift 15lbs occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity.