Job Description

Why us?

The Spa at Dune House is a newly reimagined sanctuary designed to calm the senses and reconnect guests with themselves. Inspired by the natural rhythm of the coast, every detail has been thoughtfully curated to create an atmosphere that feels peaceful, grounding, and effortlessly luxurious. Soft textures, ocean-inspired rituals, and restorative experiences invite guests to slow down and fully exhale.

As part of the spa team, you will help create moments of genuine care that stay with guests long after they leave. From personalized treatments to thoughtful conversations, every interaction is an opportunity to make someone feel renewed, seen, and deeply cared for.

Whether you are providing healing touch, guiding wellness experiences, or creating a serene environment behind the scenes, your work becomes part of each guest’s journey toward balance and restoration.

If you believe wellness is about connection, intention, and creating meaningful moments of calm, this is where your next chapter begins.

The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license and required insurance.

Responsibilities

• Greets and completes established procedures for arriving guests by beginning on time for the appointment and completing within the allotted time.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns. Handle guests’ questions and concerns professionally and courteously.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Actively promote home care programs, meeting minimum retail sales goals of 3%. If 3% is not maintained on a consistent basis, will participate in 1-1 coaching from supervisor to increase performance.
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
• Perform prep work, properly clean and restock room as required.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Handle guests’ questions and concerns professionally and courteously.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.

Qualifications

Education/Formal Training

Must hold and maintain a current state license with a minimum of 500 hours of training. High School diploma or equivalent and required technical certificates

Experience

1 year preferred

Knowledge/Skills

• Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communication, including computer screens.
• Must be able to complete appropriate massage techniques to standard.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Full mobility - Ability to perform full functions of a massage therapist per industry standards for full shift.
• Lifting, pushing, pulling and carrying.
• Bending/kneeling - must be able to accomplish any task required of associates within assigned departments.
• Mobility - must be able to accomplish any task required of associates within assigned departments.
• Continuous standing - must be able to accomplish any task required of associates within assigned departments.
• Climbing up to approximately 40 steps 1% of 40 hour week.

Environment

Prolonged standing at indoor, thermostatically climate-controlled workstation.