Job Description

Job Title: Massage Therapist

Department: Spa Operations

Reports to: Spa Leadership

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

The Massage Therapist is responsible for delivering exceptional therapeutic massage experiences that promote relaxation, restoration, and overall wellness at Poseidon Spa, located within the Grand Bohemian Hotel in Mountain Brook, Alabama.

We are seeking a licensed professional who combines technical expertise with genuine hospitality and a passion for creating memorable guest experiences. This individual will deliver personalized treatments while contributing to a luxury spa environment built on professionalism, wellness, teamwork, and exceptional service.

Key Responsibilities:

• Perform a variety of massage techniques including Swedish, deep tissue, sports, and other modalities based on client needs and preferences.
• Conduct client consultations to understand individual wellness goals and tailor treatments accordingly.
• Maintain cleanliness and sanitation of all work areas and treatment rooms in accordance with health and safety standards.
• Keep accurate records of services provided and client preferences for future visits.
• Uphold a professional and courteous manner at all times to create a relaxing and respectful environment.
• Recommend additional treatments or wellness products based on client needs.
• Adhere to appointment schedules and manage time effectively to avoid delays.
• Stay current with industry trends, continuing education, and licensure requirements.
• Follow all policies, procedures, and confidentiality guidelines of the facility.
• Deliver personalized luxury guest experiences while anticipating guest needs and exceeding service expectations.
• Maintain treatment rooms in accordance with established cleanliness, sanitation, operational, and presentation standards.
• Participate in ongoing education, product knowledge, and service training.
• Support fellow team members and contribute to a collaborative spa culture.
• Promote spa services and retail products through genuine guest education and personalized recommendations.
• Demonstrate professionalism, adaptability, and a positive attitude during all guest interactions.

Qualifications:

Education & Licensing:

• High school diploma or equivalent.
• Graduate of an accredited massage therapy program.
• Valid state license and/or certification in massage therapy.

Experience:

Skills:

• Strong emotional intelligence and active listening skills.
• Ability to build meaningful guest relationships through personalized service.
• Professional communication and polished presentation.
• Ability to thrive in a collaborative, team-oriented environment.
• Commitment to continuous learning and professional growth.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to perform physical work including bending, lifting, and repetitive hand and arm movements.
• Must be able to lift up to 25 pounds.

Work Environment:

• Work is performed in a luxury day spa environment dedicated to delivering exceptional hospitality and personalized wellness experiences. Evening, weekend, and holiday availability may be required based on business needs.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.