Job Description

Title Massage Therapist

Department Spa

Reports to Spa Director

FLSA Status: Non-exempt

The Massage Therapist is responsible for client satisfaction by providing competent and professional service and massage therapy at The Spa at acac.

Essential Functions and Responsibilities

• Performs professional massage therapy ensuring acac’s standards of excellence are upheld
• Gathers complete and accurate information on new spa patrons
• Keeps comprehensive and professional notes of services and treatments provided to members
• Restocks and dispenses supplies and products to members and guest
• Consistently reviews and updates knowledge of Spa services, products and offerings
• Ensures that treatment room and work space are clean and neat at all times, performing proper clean up and restocking at the end of each service
• Follows all current sanitation standards for service implements
• Ensures that assigned shifts are covered before taking leave
• As needed or requested, assist the spa receptionist
• Ensures ongoing familiarity with acac programs
• During any down-time on shift, promote the acac spa and services throughout the club
• Training provided by acac; maintain current certification for the duration of your employment

Requirements

• Prior massage therapy experience
• Superior customer service skills
• Excellent communication skills
• Highly dependable and prompt
• Willing to help both within and outside of the parameters of this position
• Must to able to work the weekend shifts
• Able to work varied shifts, including days, evenings, weekend and holidays
• Current CPR, First Aid, and AED certification a plus
• Must be able to stand, walk, sit, reach, and bend the duration of the shift
• Must be able to lift and carry up to 20 pounds

Education and Experience:

• Must have a valid Virginia Massage Therapy License
• High School Diploma or GED preferred

Physical Requirements and Working Conditions:

• Must be able to stand, walk, sit, bend, and reach throughout a shift.
• Must be able to use hands and fingers.

acac Company Expectations:

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member-designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
• Assist with Service Day
• Assist with acac programs, special events, or activities outside your department
• Promptly return messages
• Exhibit a positive attitude at all times
• Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times