Job Description

Massage Therapist

Full Time

Southall is a premier destination bringing nature, produce, and people together in a powerful and unique way.

The Massage Therapist will provide expert therapeutic massage and body experiences in accordance with advanced standards training provided by Southall.

Responsibilities

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
• Be flexible with your schedule, supporting the needs of the spa
• Attend regular department meetings
• Stay current on the latest thinking pertinent to the massage/body treatment department and become well-versed and trained in its application
• Explain products and reasons for the prescribed body treatment to members and guests
• Prepare massage equipment and supplies daily as directed
• Maintain supply and treatment areas as directed
• Submit supply requests to the Spa Director in a timely fashion to ensure proper product availability for member and guests
• Ensure a pleasant visit for each member and guest and maintain effective guest relations
• Be a patient, courteous listener, and treat all sensitive personal medical information on member and guests in strictest confidence
• Be knowledgeable and informed regarding all spa and general club programs and services
• Maintain the cleanliness and neatness of the massage and body treatment areas and spa facilities as directed
• Report for scheduled shifts promptly and be prepared for work
• Work cooperatively and professionally with all departments
• Promote and execute effective retail sales
• Provide appropriate and consistent levels of guest service and hospitality
• Maintain personal appearance and grooming standards consistent with the Forbes Five Star Standards
• Report any problems incurred immediately to the supervisor on duty
• Work diligently to support Southall philosophy throughout the property
• Comply with all departmental and company policies
• Maintain confidentiality of all Southall proprietary information
• Promote positive guest relations by providing prompt, courteous and efficient service
• Resolve guest complaints in a manner which promotes positive guest relations
• Maintain accurate property information through daily use of email and other forms of communication
• Perform additional duties and projects as assigned by Southall Leadership

Our Top Candidate

Skills & Experience

• Proficient in all components of massage therapy, e.g., anatomy, physiology, body mechanics and various types of massage
• Excellent personal appearance, good communication skills and a friendly, congenial personality is a must
• Ability to work in a high-volume, busy service environment while maintaining composure and focus on the member and guest.

Education & Experience

• High School diploma or equivalent required
• Have and maintain a current Tennessee state license in massage therapy
• Minimum one year experience providing massage services in a high-end salon or luxury spa environment

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meals
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.