Job Description

Company Overview

Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of dollars for clients, the firm handles a wide range of cases, including auto accidents, catastrophic injuries, medical malpractice, and mass tort litigation. Rubenstein Law is committed to delivering exceptional client care while continuing to expand nationwide.

Job Summary

The Mass Torts Legal Assistant is responsible for managing a caseload in the pre-suit stage and providing comprehensive administrative and legal support to their assigned attorney. This role ensures that all case-related requirements and deadlines are met while maintaining accurate documentation and communication throughout the process.

Responsibilities and Duties

• Daily interaction with clients, co-counsels, third party vendors, and medical providers via phone, email and remote conferencing
• Investigate and request all supporting documents to prove clients claim. Including, but not limited to, medical records, proof of use documentation, etc.
• Review, upload, and process daily correspondence delivered via email, fax or through our paperless software.
• Interview and assist clients in completing case questionnaires.
• Build and maintain relationships with their clients to keep them updated on their case.
• Assist in case resolution, which may include but is not limited to, lien resolution and closing statement preparation.
• Managing client calls through an outbound dialer.

Qualifications and Skills

• Bi-lingual: (English/Spanish) a plus but not required.
• One year minimum office experience.
• Excellent Customer Service skills.
• Strong multitasking skills, highly organized, and detail oriented.
• Able to work accurately and efficiently in a high-paced environment

Benefits

• Paid Time Off (PTO) plus 8 paid holidays a year
• Additional birthday holiday
• Comprehensive benefits package including multiple medical plan options, dental, vision, disability, supplemental coverage, and company-paid life insurance
• Bereavement leave to support employees and their families during difficult times
• Hospital leave benefits for qualifying medical situations
• 401(k) retirement plan with company matching contributions
• Bonus opportunities
• Commitment to employee wellness and long-term success