Job Description

MASS TORT CASE COORDINATOR | PLAINTIFF PERSONAL INJURY

PAY: $20 - $25 DOE

We are seeking a highly organized and personable Mass Tort Case Coordinator to support our legal team with client communication and time-sensitive case initiatives. This position will primarily focus on contacting existing clients, assisting them with the completion of required surveys and questionnaires, tracking responses, and ensuring necessary information is obtained within established deadlines.

This is a client-facing support position and does not require the individual to provide legal advice or perform substantive legal work. The ideal candidate is comfortable making a high volume of outbound calls, communicating with clients from a variety of backgrounds, following up consistently, and maintaining accurate documentation.

WHAT YOU'LL DO

• Conduct outbound calls to existing clients regarding required case-related surveys, questionnaires, and information requests.
• Clearly explain the purpose and completion process for assigned surveys or questionnaires while staying within the scope of the position.
• Collect, organize, and maintain client medical records in compliance with HIPAA
• Assist clients in completing required surveys and obtaining requested information.
• Follow up with clients who have not responded or have incomplete information.
• Maintain consistent outreach efforts to help ensure completion before applicable case deadlines.
• Accurately document client communications, outreach attempts, survey status, and other relevant information in the firm's case management system.
• Track outstanding client responses and provide regular status updates to the appropriate team members.
• Identify and escalate client questions, concerns, or case-specific issues that require assistance from a legal team member.
• Maintain confidentiality of client and case information at all times.
• Follow established firm procedures regarding client communication, documentation, and data handling.
• Collaborate with attorneys, case staff, and other team members to ensure priority matters are addressed timely.
• Assist with other client outreach and administrative case-support projects as needed.

WHAT WE'RE LOOKING FOR

• Prior experience in customer service, client relations, call center operations, administrative support, intake, or a similar client-facing role preferred.
• Previous experience in a law firm, mass tort environment, or other high-volume case environment is a plus but not required.
• Strong verbal communication and active-listening skills.
• Comfortable making frequent outbound calls and speaking with clients throughout the workday.
• Ability to communicate professionally and compassionately with clients who may be frustrated, confused, or difficult to reach.
• Strong organizational skills and attention to detail.
• Ability to accurately document conversations and maintain detailed records.
• Comfortable working with deadlines, productivity expectations, and multiple client matters simultaneously.
• Ability to follow established scripts, procedures, and escalation protocols while maintaining a natural and professional communication style.
• Proficiency with computers and the ability to learn case management and other internal software systems.
• Ability to maintain strict confidentiality and handle sensitive information appropriately.

Nice to have but not required

• Bilingual in Spanish

BENEFITS & PERKS

In addition to a competitive salary, this position will receive the following benefits:

• 12 paid holidays annually
• 10 days of paid vacation annually
• 6 days of sick leave annually
• Medical insurance
• 401(k) with 4% fully vested safe-harbor company match
• Training and continuing education budget
• Regular firm events
• Company-issued laptop replaced every 3 years - after 3 years, your work laptop becomes your personal laptop
• Occasional access to premium event tickets and company suite experiences, based on availability
  

JOIN A TEAM THAT CARES

Apply today!