Job Description

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Join us as we drive the future of e-commerce here at TikTok.

We are looking for talented individuals to join our team in 2027. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at our Company.

Successful candidates must be able to commit to an onboarding date by end of year 2027. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:

- Seller Communication｜Ownership for channel management and seller communication via calling, instant messaging, seller community and other approaches to conduct mass account management activities such as troubleshooting, escalation, and seller education to resolve seller issues.

- Mass Incubation｜Collaborate with small and medium-sized sellers to optimize and improve their TikTok e-commerce performance, drive engagement of campaigns and other incubation activities. Identify programmatic and scalable methods to achieve this on a large scale. Identify opportunities to improve the business through scalable solutions and manage the rollout of these solutions.

- Product and process improvement｜Analysis and Conduct deep dives to understand seller segments and the root causes of issues that affect their business performance to identify opportunities and inform inputs into product development and process improvement.