Job Description

Payroll Core Service - TEAM LEADER
Major Accounts Services (MAS)

Mission:

The MAS Team Leader is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. The Team Leader has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.

Section: SCORECARD

• Overseeing daily associate activities and service level metrics.
• Setting goals and providing continuous feedback and development opportunities.
• Reviewing team performance and addressing improvement areas.
• Achieving associate engagement and turnover objectives.
• Collaborating with internal departments to meet service objectives.
• Identifying process improvement opportunities and gathering associate feedback.
• Creating a high‑performance team culture that supports development and retention.
• Delivering regular performance feedback and conducting annual reviews.
• Managing recruitment, selection, hiring, compensation, and performance management.
• Determining training needs and ensuring timely, effective training delivery.

Key competency themes include:

• Delivering world‑class service to diverse internal and external clients.
• Maintaining focus and results in a fast‑paced environment.
• Motivating and managing high‑performing teams.
• Collaborating effectively across all organizational levels.
• Supporting continuous learning and process improvement.
• Upholding high personal and professional standards aligned with ADP values.
• Communicating vision and strategy to support business goals.
• Sharing ideas and information across diverse audiences.
• Exercising good judgment and risk assessment in business decisions.

Section: BASIC REQUIREMENTS / TECHNICAL SKILLS

This section lists educational background and experience requirements.

Requirements listed:

• Graduate of business administration, management, accounting, or related disciplines ( Highly Preferred).
• Proven ability to prioritize critical client issues and manage workflow.
• Proficiency in PC applications.
• Working knowledge of payroll and benefits administration ( Highly Preferred).
• Effective oral and written communications skills required
• Strong interpersonal conflict management and mentoring skills.
• Effective time management, organization, and planning required.

Qualifications
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Balance work and life. Resources and flexibility to more easily integrate your work and your life.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.