Job Description

Job Title: Markets Support Analyst

Corporate Title: Officer

Location: Dublin

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Our Central Park office in Leopardstown, boasts modern facilities based in Dublin’s premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award-winning benefits package, which means getting to work has never been so easy.

Global Fees and Billing support the Global Markets business by delivering analytical, reporting, and operational support across a broad range of financial products, including securities, foreign exchange, fixed income, and derivatives. The team are responsible for managing complex third-party billing processes across Global Markets. The team plays a critical role in ensuring accurate and timely billing while partnering closely with stakeholders across Front Office, Finance, Vendor and Client Management, and Operations. Key responsibilities include performing analysis and reporting under general supervision, supporting end to end billing processes, and collaborating with cross functional teams to maintain efficient and controlled operations. This role offers strong exposure to financial markets, stakeholder engagement, and operational processes within a dynamic and growing environment.

Responsibilities:

Support billing for a variety of products:

• Securities
• Foreign Exchange (FX)
• Fixed Income
• Exchange Traded Derivatives
• Over the Counter (OTC) Derivatives
• Research
• Process third party billing

Work under general supervision, following established procedures

Provide analysis, reporting, and support for Global Markets activities

Collaborate with:

• Clients and Vendors
• Front Line Business
• Finance
• Risk & Compliance
• Technology
• Senior Operations leadership
• Assist teammates and contribute to end to end operational support

Requirements;

• Excel skills
• Experience in designing and implementing process improvements (particularly using AI tools and Alteryx/UI Path a distinct advantage)
• Good Client Services Skills
• Manage and resolve queries independently and able to demonstrate a logical approach to problem solving
• Communicate clearly and precisely in both written and verbal context
• Ability to work under pressure and maintain high standards when dealing with tight deadlines, high volumes and demanding clients
• Ability to partner with key stakeholders
• Attention to Detail & Critical Thinking

• Skills

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, data analysis, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.