As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
About the Department
Markets Operations spans across 10 countries and the department plays a critical role in supporting our business stakeholders to execute and support the Global Businesses’ operational activities including pre and post settlements, trade control and documentation. Markets Operations Singapore is both the Headquarters and the Centre of Excellence, centralizing majority of the operational activities for selected APAC branches and subsidiaries.
Markets Operations is embarking on a global transformation journey, providing a suite of operational support services to our business units while focusing on cost efficiency through process re-engineering, automation and straight through processing.
About the job
Your main responsibility is to ensure that the trades (treasury products) executed by our Business Units are duly confirmed and agreed with our counterparties/clients.
Investigate discrepancies and alleges till resolution and liaise with internal/external stakeholders and clients timely.
Draft confirmations (long-form) or swift where required
Ensure all queries and escalations are managed in a timely manner
Establish and maintain a strong working relationship with internal and external stakeholders
Drives process improvement and system automation.
Drive new ways of working and behaviour across organisation to deliver faster, better, cost-efficient customer (internal and external service)
Participate / Support in projects, business-driven initiatives and UAT
Ensure compliance to Department and Bank’s operational risk and regulatory requirements.
Continuous participation to “Growing the Team”: formalisation of team procedure, training, coaching colleagues, brainstorm ideas for any occasions, creating a fun environment among others)
Skills and experience required
Degree holder preferred
Good knowledge of Treasury products (e.g. Commodities, Securities Lending, FICC products) preferred
Good understanding of Front to Back Trade operational processes. Experience in Post settlements activities of any treasury products is an advantage
Exhibits good communication and interpersonal skills, flexibility and accountability
Ability to work in a fast-paced environment with good time management
Innovative mindset and constantly on the lookout to improve efficiency
Proficient in Microsoft Office applications
Open to working on holiday rotation and weekends, where necessary
Able to work 100% in office, based at Tampines
The rank offered will align with your demonstrated expertise and background
You might be interested in these available openings within Markets Operations Department too. If you are applying to more than 1 position, please indicate your top choice in your CV.
Markets Operations – Collaterals management Analyst, Assistant Manager
Markets Operations – Trade Services Analyst, Assistant Manager – Manager
Markets Operations – Settlements Analyst, Assistant Manager – Manager
Markets Operations – Validations Analyst, Assistant Manager
Markets Operations - Securities Finance Operations Specialist, Manager - Vice President
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
