Ngākōreromotēneitūranga About the role

PwC New Zealand is seeking an Insights Managerin TāmakiMakaurau /Aucklandtolead the day-to-day delivery of our Client ListeningProgramme 

This role is responsible for managing and revitalising PwC’s structured, independent client feedback programme;ensuring we gather meaningful insights through surveys and face-to-face interviews, translate those insights into actionable findings, and embed them across the firm to strengthen client relationships and drive growth. 

This is an operational leadership role. You will run the programme end-to-end, working closely with senior Partners and business leaders. You will report to the Client Experience lead, who retains strategic oversight alongside the Client and Markets Director,while you take accountability for execution and insight delivery. 

Success in this role means the Client Listening Programme operates with discipline, credibility and impact and delivers insights that directly inform firm decision-making. 

Your day-to-day could include:

• Leadingthe day-to-day delivery of PwC New Zealand’s Client Listening Programme, includingseniorclient interviews, surveys, relationshipreviewsand win/loss debriefs.

• Buildingmomentum and discipline across the face-to-face interview programme while ensuringaccuratetracking,reportingand Salesforce data integrity.

• Conductingindependent, high-quality interviews with senior client stakeholders alongside Partners and Business Development leaders.

• Translatingqualitative and quantitative feedback into clear, actionable insights and reports for senior stakeholders across the firm.

• Identifyingclient trends, risks,strengthsand growth opportunitiesthroughanalysisandreporting.

• Presentingfindings and recommendations to Partners and business leaders, helping embed client insights into strategic decision-making and client experience initiatives.

• Collaboratingclosely with internal teams, global PwCnetworksand external research partners to deliverabest-practice client insight programme

• Supportingcontinuous improvement of client listening approaches, incorporating global developments and market-leading practices.

Ngāpūkengakakaweamaiekoe, kawhakawhanakehiarāneiitēneitūranga Skills you will bring or develop in this role

• Experience in market research, client insights, or customer/client experience.  A behavioural research background is preferable.  

• Strong qualitative interviewing skills, including confidence engaging with senior stakeholders. You are an active listener. 

• Ability to independently analyse and interpret both qualitative and short form (pulse) survey data.  Able to understand and apply insights from complex survey analysis by specialists. 

• Excellent written communication skills;able to produce structured, concise, high-quality reports. 

• Strong presentation skills with the ability to communicate findings clearly at a senior business level. 

• High level of proficiency in Microsoft Word,Powerpoint, and report writing.   

• Strong organisational skills and attention to detail. 

• Ability to work confidently and adaptively with a wide range of stakeholders, including senior business developmentand Partners, building trusted relationships, navigating competing priorities, and tailoringyourapproach to suit different working styles and business needs.

• Ability to manage multiple workstreams and deliver to deadlines. 

Ngāāhuatangahirahiraotemahi ki PwC / Highlights of working at PwC NZ

• Rewards- Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

• Growth- Global network; leadership development; A.I. tools and training; formal learning pathways

• Wellbeing- $250 annual wellbeing allowance;Life & income protection;Sonder/EAP/Headspace;15days’paid sick leave; group-rate health insurance (eligibility applies)

• Reputation- PwC is known for shaping tomorrow. Join us and you’llaccelerate your career while helping clients and communities solve their most important problems.

• Flexibility- Flexible working; supportive coaching culture

• Time off- Twopaidrecognition daysoffprovided each yearduring ourannual summer shutdown period;purchaseup to two extra weeks’ annual leave

• Whānau & community- Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Mōteahatāuetatariana? / What are you waiting for?

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site at https://www.pwc.co.nz/careers.html

Grow here. Go further.