Job Description

In this role, you will face a range of challenges, including:

• Out-of-the-box thinking to resolve daily queries from multiple stakeholders across the business, including clients
• Performing daily analytical activities, applying your knowledge, skills, and independent judgment to identify root causes and drive resolution.
• Building strong partnerships with key stakeholders and finding practical ways to collaborate effectively.
• Managing a small team, supporting performance, prioritization, and day-to-day delivery.

Key responsibilities include:

• Monitoring, analyzing, and processing income-related transactions across multiple proprietary and vendor platforms
• Facilitating accurate and timely income processing for all in-scope products across markets.
• Owning and resolving booking issues impacting clients, demonstrating strong accountability and client-oriented focus.
• Creating strong working relationships with the teams you interact with and partnering day-to-day to improve efficiency and outcomes.
• Speaking up with ideas to address process and technology gaps and driving initiatives through to completion
• Ensuring timelines and client service delivery standards are consistently met, including coverage planning and adherence to controls.
• Escalating issues promptly, with clear communication and appropriate prioritization.
• Supporting and managing team members by allocating work, coaching on problem-solving and controls, providing feedback, and helping build a high-performing, collaborative team culture.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.