Target

Marketplace Operations Analyst

Target  •  Bengaluru, IN (Onsite)  •  5 hours ago
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Job Description

Job Posting Title

Marketplace Operations Analyst

Job Description Summary

Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.

Hiring Requirements

  • Marketplace Operations Analyst
  • Business Process & Operations

Additional Information

ABOUT THIS OPPORTUNITY

Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.

PRIMARY RESPONSIBILITIES

Partner service and support

  • Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat
  • Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
  • Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders
  • Manage and process returns and payment disputes from external partners
  • Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance
  • Drive small to medium partner experience enhancement projects
  • Provide periodic reports of partner performance and returns dispute analysis and insights

REQUIREMENTS

  • Graduate within a field of Business Studies
  • At least 4 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
  • Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
  • Keen attention to detail
  • Strong problem solving and logical reasoning abilities
  • Proficient in MS Excel and MS PowerPoint
  • Ability to analyze data using MS Excel and Domo
  • Strong interpersonal, verbal, presentation and written communication skills
  • Able to manage multiple priorities, and work with speed and accuracy
Target

About Target

Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.

For more information, visit corporate.target.com.

Beware of Hiring Scams:

Target will never ask you to submit personal information via a text message for a position. Target will only ask you to apply for positions through corporate.target.com/careers, or Workday, our applicant tracking system.

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Minneapolis, MN
Year Founded
1962
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