Job Description

About The Role We're hiring a Marketplace Account Analyst to do the work that makes the rest of it possible. This is an execution seat, and we mean that as a description rather than a diminishment. The catalog is either accurate or it is not. The flat file either submits cleanly or it takes a hero ASIN down for a weekend. The suppression is either caught on Tuesday morning or discovered by the client on Friday afternoon. The reimbursement claim is either filed inside the window or the money is gone. Almost everything that goes wrong on a marketplace account goes wrong at this level first, and almost everything that goes right was done here. You'll be a member of a pod, reporting to the Marketplace Account Manager or Sr. Marketplace Account Manager who runs it, alongside any Sr. Analysts and Analysts in the same pod. The Manager owns the strategy, the forecast, the margin, and the client relationship. You own whether the work actually happened, on time, correctly, and visibly. You are client-facing, and that is unusual for an entry-level seat. You will attend client calls, take the notes, distribute the action items, send the weekly report, and answer routine client questions the same business day. For your first months the Manager reviews client-facing work before it goes out. The relationship is theirs; the reliability is yours, and clients form their view of us largely from whether things they asked for happened. Basecamp is not a status tool here, it is the client's window into the account. We keep continuous, real-time updates in it through the working day — to-dos, progress notes, completed items, blockers — so that a client can look at any moment and see what is happening without asking. Every assignment, status change, deliverable, and blocker lives there. An Analyst who does excellent work and does not record it has done half the job, because the client cannot see the half that is missing. The role is defined against an 88-competency framework across nine categories, and the sections below are that framework stated in operating terms. Nobody arrives strong in all of it. We expect Seller Central navigation, flat files, and Excel on day one, and we build out the rest against a written development plan. What You'll Own Catalog and Listing Management Creating and updating listings in Seller Central and Vendor Central — titles, bullets, descriptions, backend terms, attributes. Bulk updates via flat files: Inventory Loader, Listing Loader, category templates, price and quantity changes. ASIN creation, variation family setup and troubleshooting. Images checked against Amazon's requirements before upload. A+ and Brand Story submission with formatting QA before publish. Browse nodes, item type keywords, and classifications assigned correctly. Suppressions, stranded listings, and detail page merges troubleshot to resolution. Hijacker and unauthorized seller alerts monitored, along with unauthorized detail page edits, and escalated when they need the Manager. The same work on Walmart Seller Center and the Target Plus portal, where the content specs and character limits are different and you are expected to know the difference. And the catalog health tracker that tells everyone, at a glance, which ASINs are sound. Content QA and Coordination Everything QA'd before publish: spelling, grammar, keyword coverage, attribute accuracy, platform compliance. Revision status and deadlines tracked across brands with overdue items flagged rather than quietly slipping. Product data, keyword lists, and competitive references supplied to the designer so creative work is not blocked waiting on you. Content gaps flagged to the Manager. And the "content before spend" check — when the ads team is scaling on an ASIN whose detail page is not ready, you say so. Inventory and Fulfillment Operations FBA levels monitored daily, sell-through tracked, restock recommendations prepared, stockout risk flagged early enough to act on. Inbound shipments created and tracked. Stranded and unfulfillable inventory resolved, removals processed, liquidation decisions supported. FBA fees and dimension or weight classifications verified, with cases opened on cubiscan errors. IPI and capacity utilization watched. Storage fee reports pulled and long-term storage exposure identified. On Vendor Central, PO fill rates and shipment confirmations. On Walmart, WFS inventory where it applies. Account Health and Compliance The Account Health Dashboard read daily — violations, deactivations, performance metrics, at-risk indicators. ODR, late shipment rate, and pre-fulfillment cancel rate tracked. Support cases opened, tracked, and followed up, with a case log that has status, case ID, and response summary in it. Plans of Action drafted for violations and reinstatements, reviewed by the Manager before submission. Voice of the Customer monitored. A-to-Z claims answered inside SLA. IP complaints tracked and violations filed through Brand Registry. Ratings and review counts watched for sudden drops. Critical risks — suspension, IP, safety — flagged to the Manager immediately, not at the end of the day. Reporting and Data Management Standard pulls from Seller Central, Vendor Central, and Brand Analytics, including Search Query Performance, Market Basket, and Repeat Purchase. Return reason and Voice of the Customer data organized for review. Weekly and monthly reporting compiled on our templates across every marketplace. KPIs tracked with anomalies flagged rather than reported — a conversion dip is worth an early message, not a line in Friday's deck. Competitive data pulled from Helium 10 or equivalent. Data formatted for client presentations, MBRs and QBRs. The catalog tracker maintained. A shared data repository kept current so the Manager and the ads team can serve themselves. And accuracy owned: when two reports disagree, you find out why. Promotions and Deals Execution Lightning Deals, Best Deals and Top Deals submitted against the Manager's calendar. Coupons, percentage-off promotions, and Prime Exclusive Discounts set up. Subscribe & Save enrollment and discount tiers managed. Submission deadlines tracked so a tentpole event is never missed by a day. Post-promotion data pulled — incremental revenue, units, conversion lift, margin impact. Promo codes and external traffic promotions handled. Active promotions monitored for errors and fixed fast. Vine enrollment submitted where reviews are thin. Revenue Recovery Support Reimbursement-eligible reports pulled, claims filed with documentation, resolution tracked. On Vendor Central, documentation gathered for shortage and chargeback disputes. A claims tracker kept with dates, amounts, and status. Stalled or denied claims escalated rather than abandoned. This work returns real money to clients and almost nobody does it consistently, which is exactly why we do. Client Communication and Support Client calls attended with detailed notes and distributed action items. Status updates and weekly reports sent. Routine questions answered the same business day. Real-time Basecamp updates through the day. Agendas and supporting materials prepared for the Manager. SOPs written and maintained for recurring work. Clear internal updates to the Manager: what's done, what's blocked, what needs a decision. Problems flagged as soon as they're identified, without waiting to be asked. Requirements Bachelor's degree, or an equivalent combination of education and directly relevant experience. This is a firm-wide requirement across every team and level. 1+ years of hands-on Amazon Seller Central experience, or strong demonstrated proficiency from a structured e-commerce training path or a comparable in-house role. Flat file capability: you have submitted them, you have broken something with one, and you know what you do differently now. Excel or Google Sheets at working level: pivot tables, VLOOKUP/INDEX-MATCH, conditional formatting, charts, and comfort with a large messy export. Accuracy as a habit rather than an aspiration. This seat is detail work, and a misplaced decimal in a price file or a blank cell that overwrites bullet content is not a small error — it is next month's problem with a delay built in. Excellent written English. You will write to clients, and your writing is most of what they see of you. Proactive communication. You raise a problem when you find it, not when someone asks. Organization you can describe as a mechanism rather than a personality trait, because you will hold many small obligations across several brands at once. Reliable internet, a quiet working environment, and the stated overlap with US Eastern business hours. Working AI proficiency with the verification habit that has to come with it — using Claude or Gemini to accelerate content drafting, data formatting, and routine analysis, and able to say what the model did and what you checked yourself. Completion of the platform curricula scoped to this seat on our onboarding schedule, verified against provider transcripts rather than résumés. Preferred Vendor Central exposure — POs, chargebacks, shortages, Sales Diagnostics. Walmart Seller Center or Target Plus item setup. Basecamp, or fluency in a comparable project management tool you can show us. Helium 10, Jungle Scout, or DataHawk. Brand Registry: Report a Violation, IP complaints, Transparency. A+ Content or Brand Story submission at volume. Agency experience, or any background where you carried several accounts at once. Category familiarity in CPG, beauty, skincare, apparel, footwear, or accessories. Who Does Well Here The people who do well in this seat are unusually careful and unusually visible. Careful, because the cost of an error here lands on a client. Visible, because you are working from a different timezone and nobody can see you work — only what you record. The work is repetitive in the way that important work often is. The same checks, on the same cadence, on brands whose catalogs are mostly fine, until the Tuesday one of them is not. The people who struggle are the ones who need novelty to stay engaged, or who treat the recurring checks as beneath them. The ones who thrive get faster and more accurate at the routine work, and use the time they save to start noticing things nobody asked them to look at. We also look for candour. When something has gone wrong, we want to hear it from you first, plainly, early, and without a paragraph of context in front of it. Nobody here is punished for surfacing their own mistake. Concealing one is a different matter. What Success Looks Like 30 days: Platform access and certifications in place. The recurring cadence running without reminders on your assigned brands. Basecamp current in real time. Your first client reports out, reviewed by your Manager. You know your brands' catalogs well enough to notice when something is off. 90 days: You are the reason the accounts are clean. Defects are caught by you rather than by the client. Your reporting is trusted enough that the Manager reads it rather than rebuilding it. You have filed reimbursement claims that recovered real money. You have flagged at least one thing nobody asked you to look at. Your client-facing writing needs light review rather than rewriting. 12 months: You hold your assigned brands with the Manager engaged on exceptions rather than on your task list. You have written or rewritten SOPs others use. You have caught something serious before it cost anyone anything. You are ready to be assessed against the L2 framework — and if the answer is not yet, you know exactly which of the four axes you are short on. How We Onboard You Your first two weeks carry no account ownership. The Technology & Data Operations Team has your access provisioned before day one, and someone is reachable inside your working hours for the whole fortnight. You take the platform curricula, our SOP library, the catalog and flat-file standards, the QA rules, the Basecamp standard, and the client book. You shadow client calls without having to have a view. Recurring execution transfers in week three on one brand, and the rest follows as each cadence is proven. After that you are on a written twelve-week ramp with gates at weeks 1, 2, 4, 8 and 12, then months 5 and 9. Execution transfers one brand at a time from week three. Every client-facing artifact is reviewed before it ships until the week 12 release gate, which is a judgment about your writing and your accuracy rather than a date — and which is reversible. Anything touching scope, price or a commitment continues to go through your Manager permanently. How to Stand Out Tell us about the worst thing you have done to a catalog, and what you do differently now. Everyone who has done this work at scale has one, and the willingness to name it is most of what we are listening for.