Are you looking for a place where you can bring your drive for identifying, researching, and resolving marketing issues while providing responsive customer support?
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
The Marketing Support Specialist is a role within the marketing team and the Local Performance Marketing Team. The Marketing Support Specialist will report to the Marketing Support Manager. The successful candidate will have a basic understanding of marketing tactics and tools, be driven, have an aptitude for learning and demonstrate superior customer service skills.
This position provides effective evaluation of franchise owner needs and, in all cases, uses good judgment and timeliness in responding to and resolving each issue to the franchisees’ satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolves problems, timely response to telephone calls and email requests for support. The position also requires accurate documentation and monitoring of the franchise owner inquiry to ensure a timely resolution.
Bring your experience and be empowered to innovate.
As an Marketing Support Specialist on the Marketing Squad team, a typical day for you will include:
Bring your skills and be inspired to achieve success.
The physical demands described here are representative of those required to successfully perform the essential functions of this role. The Associate must be able to stand and sit in an office environment; see, hear, and communicate effectively; and use standard office equipment and computers. This role also requires the ability to lift and move equipment, supplies, and materials, including items weighing up to 25 pounds.
The Associate is exposed to typical office working conditions. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. These statements are intended to describe the general nature and level of work performed and are not an exhaustive list of all responsibilities. We reserve the right to modify this job description at any time.
Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
Not the right opportunity for you?
Share this job with a friend and follow us on LinkedIn for future opportunity updates.
Brand:
ASV AireServ
Neighborly brands repair, maintain, and enhance properties — to make life easier and more enjoyable for homeowners. Our consistency and quality work are the basis for everything we do, and are what make us a leader in the home services space, as we constantly strive to "be so remarkable, we become a beloved household name." Our team of dedicated associates and franchise owners, united by service to others, comprise the foundation for unleashing our elevated products, home repair services, and an elevated customer experience to the communities we serve. When combined with our Code of Values of Respect, Integrity, Customer Focus, and Having Fun in the Process, Neighborly sets the tone for our culture and business, and empowers the pursuit of entrepreneurship and a meaningful career.
Neighborly has over 2,000 corporate employees worldwide with the Global Headquarters located in Waco, Texas and Irving, Texas.
