Job Description

HGV now offers First Day Benefits to our new employees!

Are you highly organized, meticulous, and energized by working in a fast-paced environment? As a Marketing Support Coordinator, you'll play a vital role in supporting our Local Marketing and Sales teams by coordinating tour placements, managing guest information, and helping drive revenue-generating opportunities for our resort.

This is an excellent opportunity to earn $20/hour while building a career with a world-class hospitality company that offers comprehensive benefits starting on day one, along with opportunities for professional growth and advancement.

Why You'll Like it Here:

• Start Day One Strong – Medical, dental, and vision coverage from your first day
• PTO That Fits Your Lifestyle – Travel, recharge, or just relax
• Travel Like an Insider – Stay at Hilton properties starting at $40/night + dining discounts
• Get Paid Your Way – Early access to your paycheck with DailyPay
• Plan for Your Future – Automatic enrollment in our retirement savings plan
• Room to Grow – Real career advancement opportunities within the company

What You'll Do:

• Respond to guests in a timely manner and represent HGV’s Cultural Values.
• Continuously self-educate yourself on the resort and location data.
• Prepare & update all vital tour manifests for the Marketing Department to better manage and track wave allotments.
• Track all materials, invitations, referral programs, and all gifting overages.
• Prepare the Pre-Arrival tracking reports for management in order to monitor monthly Minimum Performance Standards.
• Distribute leads based on Pre-Arrival performance.

What You'll Bring:

• High School Diploma or equivalent
• Ability to work varying hours and shifts, including weekends and public holidays
• Computer literate with excellent typing skills, 10-key preferred
• Proficient with Microsoft Office including Excel and Outlook
• Experience answering phones with excellent customer service
• Ability to multitask while remaining diligent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Timeshare Experience
• Previous High-End/Luxury Customer Service Experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.