PRINCIPAL OBJECTIVE OF POSITION
Leads and mentors the Preview Coordinators, supports the marketing manager ensuring all policies and procedures are understood and followed by the marketing staff. Ensure production targets are met or exceeded. Ensures the quality of service provided by the Vacation Services Department.
MAJOR DUTIES AND RESPONSIBILITIES
Ensures all location shifts are covered. Monitors locations for stock levels, supplies, and consistency in collateral.
Ensures that the marketing representatives are arriving on time and at the location before or at the start time of the respective shifts and working complete shifts.
Accepts active leadership role and inspires marketing representatives to improved performance.
Coaches and trains marketing representatives staff as necessary and as directed by the marketing manager.
Maintains a positive working relationship with marketing manager, all marketing representatives, Company management, and Hotel staff and management.
Communicates daily with the marketing manager. Providing feedback on individual marketing representative’s performance, areas of need and attention. Contributes to the solution of challenges. Identifies opportunities to improve tour production and resort penetration.
Supports the marketing manager when rolling out new programs, policies, procedures, etc. Ensuring complete understanding of new programs, policies, procedures, etc. And has consistency with the marketing manager in communication of such policies, procedures, etc
Ensures that the marketing representatives understand and follow all policies and procedures. Correcting behavior when inappropriate and communication inconsistencies to the marketing manager.
Contributes material for the weekly newsletter.
Attends all management meetings, as directed by marketing manager.
Supervises all marketing staff in marketing manager’s absence.
Completes special projects as directed by marketing manager.
Covers shifts and books tours as needed.
Assists with staff scheduling and maintenance.
Assists with employee evaluations.
Ensures resort collateral stock levels.
Ensures customer service levels meet all standards.
Assists with creating and maintaining training materials.
Initiates process improvement efforts.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
