Job Description

The AI Agent Builder is responsible for developing, implementing, and optimizing enterprise AI assistants using low-code/no-code platforms such as Microsoft Copilot Studio. Working closely with business stakeholders, governance, security, privacy, and technology teams, this role translates business needs into practical AI solutions that enhance productivity and streamline workflows.

The position ensures AI assistants meet established governance, security, and compliance standards while supporting user adoption through training, documentation, and performance measurement. The AI Agent Builder also promotes best practices, monitors solution effectiveness, and contributes to the evolution of scalable AI capabilities across global PCG business units.

Additional Details:

• This position requires up to 10% travel.
• This is approved remote, but may be required to the nearest Sherwin-Williams location.
• This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans.
• Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

AI Agent Development and Implementation

• Build and configure production-ready AI assistants using low-code/no-code platforms such as Copilot Studio, including conversation flows, user interaction patterns, prompt instructions, grounding context, tool actions, connectors, and approved data sources.
• Implement guardrails including scoped instructions, fallback responses, and human-in-the-loop escalation paths.
• Test agent behavior across common and edge-case scenarios; iterate based on user feedback, usage patterns, and performance insights.
• Support business users by co-building initial agents, sharing best practices, and enabling safe self-service within defined guardrails.

Cross-Functional Partnership

• Collaborate with Business Units to understand use cases and translate requirements into AI assistant designs.
• Partner with AI Governance, Security, Privacy, Technology, and Enterprise Technical Group teams to ensure compliance with enterprise standards.
• Support reuse and consistency of AI assistant solutions across multiple functions, regions and Business Units.

Governance and Risk Alignment

• Ensure AI assistants comply with established AI governance, security, and data privacy requirements.
• Document assistant behavior, approved data sources, and intended use to support review and audit processes.
• Incorporate monitoring, feedback mechanisms, and responsible operating practices.

AI Agent Adoption and Continuous Improvement

• Support PCG divisions in planning and executing training and adoption activities aligned with division priorities, business processes, and user needs.
• Develop and maintain training resources, quick-start guides, support materials, and adoption tools to foster consistent understanding and confident use of AI agents across global teams
• Establish meaningful adoption metrics and KPIs, track progress using relevant dashboards, and provide management updates on usage, engagement, outcomes, and improvement opportunities.

Foundational Enablement

• Follow defined standards and contribute to evolving best practices for AI assistants.
• Create and maintain documentation for ongoing maintenance and future enhancements.
• Help establish a foundation for progression from AI assistants to more advanced task-based agents over time.
  

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be willing to travel as required by the position
• Must have a Bachelor's degree or higher
• Must have at least one (1) year experience building AI-enabled tools, assistants, or workflow automations
• Must have experience translating business needs into clearly scoped technical solutions
• Must have knowledge of modern AI development approaches (e.g., API-based AI services, prompt-driven systems)
• Must have experience delivering clear written and verbal communications to support collaboration across teams, ensuring timely and accurate sharing information
• Must have experience in using Microsoft suite of products (Excel, PowerPoint, Word)
• Must have experience using Tableau, Data IQ, Power BI tools for metrics tracking and/or KPI dashboard creation
• Must have exposure to Microsoft Copilot Agent Builder

Preferred Qualifications:

• Have a Bachelor's degree or higher in Marketing or Communications
• Have experience with AI technology
• Have an understanding of enterprise environments, including security, compliance, and data sensitivity considerations
• Have exposure to agent frameworks, orchestration concepts, or task-based automation
• Have familiarity with AI governance, responsible AI, or risk management principles
• Have experience supporting multiple teams or functions in an enablement capacity
• Have experience with business-facing or low-code AI tools
• Have exposure to Microsoft Copilot Studio, Power Platform, or similar low code AI/automation tools
• Have a basic understanding of how AI agents interact with enterprise systems via connectors or APIs
• Have familiarity with CRM platforms like Salesforce.com and Microsoft Dynamics
• Have project management experience managing projects within a matrixed organization
• Have experience in written and visual content creation
• Have experience giving presentations and presenting at public speaking engagements
  
  

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.