Job Description

Our Marketing department is dedicated to driving impactful campaigns and delivering valuable offers to both consumer and business banking clients. We leverage robust data management and collaborative teamwork to identify, validate, and fulfill marketing incentives. The team works closely with cross-functional partners—including Segment Managers, Analytics, Direct Marketing, Finance, Legal and Compliance, Tax, and Technology—to ensure seamless campaign execution and compliance with industry standards. We foster a culture of proactive problem-solving, ownership, and continuous learning, empowering our associates to innovate and excel in a dynamic environment.

As a Marketing Sr. Associate on the Offer Delivery and Fulfillment team, you will play a critical role in ensuring the effective execution and compliance of branch and ATM offers. You will be responsible for innovating and automating workflows, driving process improvements through AI automation, and supporting campaign incident resolution. Your attention to detail and commitment to continuous improvement will help us deliver exceptional experiences to our customers and business partners.

Job Responsibilities

• Ensure branch and ATM offer compliance, maintaining alignment with regulatory and internal standards.
• Innovate and automate branch and ATM offer workflows to enhance efficiency and accuracy.
• Drive process improvements by leveraging AI automation and data-driven insights.
• Support the resolution of campaign incidents, collaborating with cross-functional teams as needed.
• Monitor and track campaign performance, providing actionable feedback to optimize results.
• Address branch customer feedback on offers, identifying opportunities for continued customer and banker education to reduce friction points.
• Manage and maintain tools that support campaign management and offer delivery.
• Set up marketing offers across multiple lines of business, ensuring flawless execution from acquisition to deepening initiatives.
• Adhere to departmental control standards and best practices for coding, testing, and documentation.
• Cross-reference marketing collateral to ensure offer set-up aligns with strategic intent.
• Recommend and implement new standards to promote consistency and effective communication within department operations.

Required qualifications, capabilities, and skills

• 3+ years’ experience in a customer support role, specifically in the Branch or Customer Care environment.
• Excellent written and verbal communication skills, with a proven ability to work effectively in a team-oriented environment.
• Ability to manage multiple tasks in a fast-paced setting with frequently changing priorities.
• Self-starter with a strong work ethic and a passion for continuously improving the customer and banker experience.
• Demonstrated ability to collaborate across teams and a desire to constantly learn and be curious.
• Impeccable attention to detail.
• Evaluate and determine required data to support approved marketing campaigns.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans