Job Description

• Max term Full-time contract until 6th April 2027

• Location: Flexible state location with Hybrid WFH options

• Great Salary starting at $130K Base Salary + Super + NFP Salary Packaging Benefits

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose

Your Opportunity
As Marketing Operations Manager, you’ll build operational excellence and shape the way Mission Australia’s marketing is delivered. In this hands-on, high-impact role, you will shape the systems, processes, and workflows that enable the Marketing & Communications team to operate effectively and deliver high-quality work. You will bring structure, visibility and consistency to marketing delivery, streamlining team operations, improving planning and traffic management, whilst ensuring that marketing outputs are consistent, high-quality, and aligned with organisational priorities.

Working closely with internal teams, agencies, and stakeholders, you will bring structure to complex projects, design and maintain processes to support effective marketing delivery, including intake systems, traffic management, project planning and workflow coordination and ensure all activity is governed and aligned with organisational priorities to drive impact and meaningful results.

If you’re a practical, solutions‑focused leader who loves building operational excellence and seeing the difference it makes, this role offers the opportunity to make a significant impact across the organisation.

Your key responsibilities will be to:

• Lead and develop a high-performing marketing operations team.

• Design and maintain marketing processes, including traffic management, intake systems, and workflows.

• Oversee marketing service delivery to ensure high‑quality, consistent outputs.

• Facilitate collaboration, manage competing priorities, and provide clear guidance.

• Build strong relationships with internal teams, agencies, and suppliers.

• Monitor operational metrics, quality checks, governance frameworks, and manage budgets.

• Optimise workflows, tools and dashboards, processes and tool kits to improve efficiency and delivery.

Requirements for Success

• Tertiary qualification in Marketing, Communications, Business, or a related field; professional certifications desirable.

• Significant experience leading marketing operations or delivery teams in complex, fast-paced environments.

• Proven ability to manage budgets, external suppliers, and marketing service delivery.

• Experience improving workflows, traffic management, service models, and governance.

• Strong operational, organisational, and prioritisation skills, with practical, fit-for-purpose solutions.

• Excellent stakeholder management, collaboration, and communication, with high emotional intelligence and a big-picture focus.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)

• Free external, confidential counselling and access to chaplaincy support

• Volunteering opportunities

• Opportunity to purchase additional annual leave.

• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Find out more about a career with Mission Australia

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you