Job Description

Job Title

• Title: Marketing Operations Assistant
• Department: Academic Marketing Operations
• Location: Noida, Sector 62

About the Role

Introduction

Oxford University Press is looking for a Marketing Operations Assistant to join our Academic Marketing team. This is an excellent opportunity for someone looking to further develop their career within a collaborative and globally respected publishing organisation. Working as part of the Marketing Operations team, you will play a key role in helping bring OUP products to market efficiently while supporting important relationships with authors, institutions, partners, and internal stakeholders.

This role offers broad exposure to marketing operations, publishing processes, product information management, author engagement, sales support, and administrative coordination. It is an ideal opportunity for someone who enjoys working across teams, managing multiple priorities, and contributing to initiatives that support the visibility and success of academic publishing.

Opportunity

As a Marketing Operations Assistant, you will support a wide range of operational and administrative activities that enable the Academic Marketing team to achieve its objectives. Key responsibilities include:

Marketing Administration & Gratis Copy Management

• Administer and maintain records relating to the distribution of review, complimentary, and incentive copies.
• Evaluate and process requests for review copies from academic journals and specialist media.
• Coordinate the fulfilment and central recording of approved requests.
• Support the administration of award and prize nominations, including issuing complimentary copies where required.
• Maintain records of award submissions and outcomes.
• Produce reports and statistics on the volume and value of complimentary copies distributed.

Product Information Management

• Maintain and enhance product information within OUP's marketing systems and databases.
• Ensure product information remains accurate, current, and optimised for discoverability and market impact.
• Respond to internal and external queries relating to product presentation on public websites.
• Coordinate and implement corrections and updates in a timely manner.

Sales Collateral & Market Support

• Create and distribute sales collateral, including catalogues, sales sheets, and other promotional materials.
• Support Academic Sales teams by providing information on forthcoming publications.
• Coordinate processes relating to the inclusion of OUP products in third-party print and digital catalogues.

Co-operative Marketing Administration

• Support the execution of co-operative marketing initiatives with external partners.
• Administer marketing spend and process payments associated with co-op campaigns.
• Monitor, track, and report campaign costs in line with budgets and agreed objectives.

Author Communications

• Manage shared inboxes and triage incoming communications from current and prospective authors.
• Respond to standard enquiries using approved templates and processes.
• Escalate complex issues to the appropriate teams.
• Create and distribute promotional materials that authors can use to support their own marketing activities.

General Marketing Operations Support

• Provide administrative support for activities centralised within the Marketing Operations team.
• Assist with the implementation of new processes and responsibilities as directed by the Team Leader, Marketing Operations.
• Document processes and procedures to support operational consistency and business continuity.

Impact of the Role

This role is critical in ensuring the smooth execution of marketing operations across the Academic division. By maintaining accurate product information, supporting marketing campaigns, facilitating author engagement, and providing operational support to key stakeholders, the Marketing Operations Assistant helps improve the visibility, accessibility, and success of OUP publications while contributing to efficient team operations.

About You

Essential Criteria

Attributes

• Approachable and collaborative.
• Strong team player.
• Flexible and adaptable.
• IT literate.
• Strong written and verbal communication skills.
• Effective time management and organisational skills.

Skills & Knowledge

• Ability to adapt quickly to changing priorities and manage varied workloads.
• Strong prioritisation and workload management skills.
• Ability to work efficiently and accurately to deadlines.
• Clear, concise, and professional written communication.
• Ability to adapt communication style to different audiences.
• Comfortable working within a team environment and maintaining composure under pressure.
• Ability to support and guide others on straightforward processes and tasks.

Education & Qualifications

• Educated to A-Level/BTEC standard or equivalent.
• CIM Level 3 qualification or higher would be advantageous.

Experience

• Minimum of 6 months' experience in a professional working environment, ideally within an office-based team setting.
• Intermediate IT skills, including proficiency in Microsoft Office applications.
• Good working knowledge of Microsoft Excel.
• Previous customer service experience, either internal or external facing, would be beneficial.

Key Stakeholders

Internal

• Marketing
• Editorial
• Sales
• Marketing Shared Services
• Design
• Operations and Technology
• Fulfilment

External

• Authors
• Research Institutions
• Journal Societies
• Award Administrators
• Specialist Media
• Retailers

Queries

Please contact nauras.halabi@oup.com with any queries relating to this role. To ensure a smooth application process, please submit your CV through the application link rather than via email.