Job Description

Marketing Operations Assistant

We are looking for a Marketing Operations Assistant to join our Consumer Competitions team in Manchester on a permanent basis. This is a hybrid role with four days working from home and one office day each Tuesday.

Love solving problems, helping customers, and making sure exciting competitions run smoothly? This is your opportunity to play a key role in delivering experiences that could lead to life-changing prizes for our audiences. Job

Purpose

As our Marketing Operations Assistant, you will support the day-to-day operations of our consumer competitions business. You will help ensure competitions are delivered accurately, compliantly, and with a great customer experience at every stage. You will investigate customer enquiries, troubleshoot operational issues, support competition draws, and help keep our competition platforms running effectively. This is an excellent opportunity for someone who enjoys getting to the root of problems, learning new systems, and working in a fast-paced environment.

Our Team

You will be joining a collaborative and supportive team that runs consumer competitions across Bauer Media’s brands. The wider team consists of around 30 colleagues, with the immediate team made up of the hiring manager and two Marketing Operations Assistants. You'll work closely with customers, colleagues, a Product Manager, and external partners to ensure competitions are delivered successfully.

Working Pattern / LocationHybrid working: Four days remote, one office day every Tuesday in Manchester. Permanent position.

Key Responsibilities

Responsibilities include, but are not limited to:

• Setting up outbound SMS communications for competitions.
• Conducting website competition draws accurately and compliantly.
• Investigating and resolving competition-related customer enquiries.
• Troubleshooting issues such as failed message sends, login problems, and platform access challenges.
• Supporting day-to-day competition operations and ensuring activity is completed correctly.
• Working with internal stakeholders and supporting issue escalation through the Product Manager when required.
• Helping maintain compliance standards across all competition activities.

What We Are Looking For

• A curious mindset and willingness to learn.
• A positive attitude and strong work ethic.
• Excellent attention to detail.
• The ability to investigate issues and identify potential causes and solutions.
• Strong organisational skills and the ability to manage a varied workload.

#LI-Hybrid #LI-RS1

About Bauer Media Group

We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.

What’s in it for you

• You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
• Your development matters, so access to our internal training provider – Bauer Academy, is a huge win.
• We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
• You’ll have the opportunity for flexible working.
• And much more! Find the full details of our benefits here

We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing careershub@bauermedia.co.uk

We are actively recruiting for this position, so the job advert may close earlier than expected.

If you have any feedback regarding our UK recruitment process, please email careershub@bauermedia.co.uk we would love to hear from you.