Why This Mission:
The ambition of WFJ in SEAA is to accelerate our business by focusing on the following areas:
Build brand equity
Elevate client engagement
Leverageand adapt Globalbrand strategy
Bring High End business to next level
Reinforce our backbones
To achieve our ambition, we need to build and execute the right Marketing and Client strategy inmidand long run, and to develop deep knowledge & intelligence of our clients
Impact You Can CreateInTheRole:
Transform the WFJ client journey towards a truly client-centric and omni-channel experience,leveragingCRM data and analytics to generate actionable insights and recommendations that support the development of impactful Marketing & Retail orchestrations.
Lead end-to-end campaign orchestration across SEAA, continuously improving plans through performance insights and ensuring excellence in execution of client activations in close collaboration with Marketing, CRM & Events communities across markets and the WFJ Division.
Define and embed a clear client strategy andclientelingapproach across SEAA, establishing KPIs and driving consistent adoption across markets to elevate engagement and business performance
Use CRM data and intelligence to drive omni-channel growth across the full client lifecycle — including targeting, recruitment,retentionand conversion
Align media and communication strategies between global and local teams,optimizingdigital and media effectiveness to maximize impact across all client touchpoints
Lead in the deployment of local,regionaland global digital retail projects (iCocoupdates, Pioneer, online services etc.), ensuring alignment with market needs and divisional priorities
You areEnergisedby
Thinking innovatively ofdifferent waysto approach projects & challenges,leveraginginsights, data, and strategic planning
Being agile,flexibleand able to deal with ambiguity
Creating momentum, challenging thestatus quoand getting buy-in from peers
Influencing critical topics andfacilitatingmeaningful conversations in a non-hierarchal way
Working in a highly collaborative and matrixed environment
What You Will Bring
CRMand client treatmentexperiencein luxury retail marketwith a proventrack recordfor deliveringclientelingstrategies
Be aclientelingcheerleader for the markets, with strong relationships withlocal marketsand influence with strategic mindset, to keepclientelingtop-of-mind in the day-to-day of the Retail teams
Watches and FineJewelryknowledge and sensitivity
Digitalsavvy andcomfortable withadopting ofdifferent IT systems
Strong analytic skills tied to a strategic and visionary mindset
Good planning and execution skill
Creation, innovation and aesthetically inclined
Organized and detail oriented
Multi-cultural sensitivity
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
