Job Description

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.

The kind of people we look for:
• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

The Marketing Manager, Offline Channel Growth is responsible for driving customer acquisition, optimizing performance, and accelerating growth across offline marketing channels for both B2C and B2B audiences. This role combines strategic channel ownership with strong analytical capabilities to identify growth opportunities, improve marketing efficiency, and maximize return on investment. This leader will develop and execute integrated acquisition strategies across consumer and business audiences. They will translate insights into action, manage complex media programs, partner with agencies and internal stakeholders, and continuously optimize the customer acquisition funnel.

What This Role Does:
Offline Channel Strategy & Growth
• Develops and executes integrated offline acquisition strategies that drive qualified leads, customer growth, and revenue across B2C and B2B segments.
• Owns channel performance across Direct Response TV (DRTV), Direct Mail, Print, Radio, and other offline acquisition channels.
• Identifies new channel opportunities, tests strategies, and scales programs that demonstrate strong customer acquisition potential across consumer and business audiences.
• Partners with media agencies, vendors, and internal stakeholders to optimize spend allocation, audience targeting, creative strategy, and campaign performance.
• Develops annual and quarterly channel plans aligned with business objectives, growth targets, and budget goals.
Performance Analytics & Optimization
• Analyzes channel performance, customer acquisition metrics, and campaign results to identify optimization opportunities across B2C and B2B programs.
• Owns reporting and insights across offline channels, including cost per call (CPC), cost per order (CPO), customer acquisition cost (CAC), customer lifetime value (CLV), pipeline contribution, and return on marketing investment.
• Leverages attribution insights, testing results, customer data, and market trends to improve media efficiency and budget allocation.
• Partners with Finance, Sales, and Analytics teams to forecast performance, evaluate ROI, and support investment decisions.
Campaign Management & Execution
• Manages end-to-end execution of offline campaigns, from strategy and audience segmentation through creative development, launch, measurement, and optimization.
• Leads creative and messaging testing strategies tailored to consumer and business audiences, including offers, calls-to-action, positioning, and audience segments.
• Collaborates with Creative, Product, Sales, Operations, and Customer Experience teams to ensure campaign alignment and effectiveness.
• Manages agency and vendor relationships, ensuring accountability against performance goals and business objectives.
B2C & B2B Marketing Expertise
• Develops acquisition strategies that address the unique needs and buying behaviors of both consumers and business decision-makers.
• Demonstrates understanding of the differences between B2C demand generation and B2B lead generation, including audience targeting, sales cycles, conversion paths, and measurement approaches.
• Partners with Sales teams optimize lead quality, improve conversion rates, and support revenue growth.
• Builds campaigns that balance brand awareness, demand generation, lead capture, and pipeline contribution.
Customer & Market Insights
• Uses customer data, research, and market trends to inform channel strategies and improve campaign effectiveness.
• Develops a deep understanding of target audiences, including consumer customers, caregivers, and business stakeholders.
• Identifies opportunities to improve the customer journey from initial awareness through conversion and retention.
• Incorporates evolving consumer expectations, changing buying behaviors, and emerging marketing trends into acquisition strategies.
• Performs other duties as assigned.

What You Will Bring:
• Bachelor’s degree in Marketing, Business, Analytics, or related field. Equivalent combinations of education and relevant experience will be considered.
• A minimum of seven (7) years of marketing experience with demonstrated success managing customer acquisition and growth programs.
• Proven experience managing offline acquisition channels, including direct response TV, direct mail, print, radio, or similar channels with a foundational knowledge of online channels for cross-channel optimization.
• Demonstrated experience developing and optimizing both B2C and B2B marketing programs.
• Strong analytical skills with the ability to interpret complex data and translate insights into business recommendations.
• Experience managing marketing budgets and optimizing investments based on performance and ROI.
• Strong understanding of marketing measurement, attribution, testing methodologies, and funnel optimization.
• Experience working with agencies, media partners, Sales teams, and cross-functional stakeholders.
• Excellent project management, communication, and executive presentation skills.
• Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed, and travel up to 10%, which may include occasional overnight travel.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).
Preferred Qualifications
• Experience managing integrated campaigns across multiple channels and customer segments.
• Experience with marketing analytics tools (Power BI), dashboards, and reporting platforms.
• Experience supporting customer acquisition in healthcare, technology, telecommunications, or senior-focused industries.
• Familiarity with marketing mix modeling (MMM), incrementality testing, or advanced attribution approaches.

Physical Demands:
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.
Employees may experience the following physical demands for extended periods of time:
• Sitting, standing, and walking (90-100%)
• Keyboarding (95-100%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment:
100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel is required, approximately 10%, and may include overnight and out-of-state trips.

Compensation:
$103,000 to $120,000 plus 5% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience
At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:
• All legitimate ClearCaptions job openings are posted exclusively on this careers page.
• Our recruiters will only contact you from verified @clearcaptions.com email addresses.
• We will never offer a job through LinkedIn messages or any social media platform.
• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.
We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com.
We’re committed to a hiring process that is respectful, secure, and clear every step of the way.