Job Description

Marketing Intern – Madrid Boutique

Starting September 2026

About the role
We are looking for a motivated Marketing Intern to support the Madrid Boutique team. You will contribute to marketing initiatives, events, and client engagement projects, gaining hands-on experience in luxury retail and boutique operations.

What impact you can create at CHANEL:

CLIENT ENGAGEMENT

• Monitor and track Fashion Advisors’ clienteling activities (launches, campaigns, communications, and events), delivering weekly performance analysis and tailored action plans to drive engagement.
• Manage the clienteling gifting strategy, including inventory tracking, system registration, client feedback, and coordination of gift and flower deliveries.

EVENTS & CLIENT VIC EXPERIENCE

• Support the planning and execution of boutique events and projects, enhancing the overall client experience.
• Support preparing client’s VIC experience and travel itineraries.

CLIENT EXPERIENCE

• Support and oversee service apps (INCHANEL, EASY BOUTIQUE, WAITHILE), ensuring optimal performance and reporting any technical issues.
• Identify opportunities to elevate the customer experience and proactively recommend improvements.
• Maintain and continuously update a curated city guide (restaurants, exhibitions, and local events), providing the boutique team with relevant and up-to-date client recommendations.

CLIENT INTELLIGENCE & ANALYSIS

• Contribute to ad hoc marketing initiatives by generating insights and supporting process optimization, while explore and implement opportunities to leverage AI tools in order to streamline and accelerate processes.
• Assist the boutique team in maintaining a high-quality and accurate client database.
• Support and roll out marketing briefings for the sales team, ensuring clear communication of key initiatives.

You are energised by

• Working in a dynamic, collaborative environment where your contributions matter.
• Participating in creative projects that enhance the client experience & team engagement.
• Learning about luxury retail marketing, clienteling, customer experience and boutique operations.

What you will bring

• BA in Marketing, Business Administration, or a similar field
• Advanced user of Microsoft Office Packge
• Fluent in Spanish and English
• Proactive, detail-oriented, and organised, able to anticipate needs
• Strong interpersonal and communication skills to collaborate with colleagues and external partners
• Passion for fashion, luxury, and client-centric experiences
• Eligibility to formalize an internship agreement with educational institution

What CHANEL can offer you

• Hands-on experience in luxury boutique marketing
• Exposure to campaigns, events, customer experience, client intelligence and clienteling strategies
• Opportunity to develop project management, communication, and analytical skills
• Insight into CHANEL