Job Description

About Hospitality Health ER

At Hospitality Health ER, our mission is to raise the expectation of emergency medical care by combining high-quality medicine with genuine hospitality, compassion, and human connection.

We believe emergency care should feel different. Our goal is not only to provide exceptional medical treatment, but to create an environment where patients and families feel supported, respected, informed, and cared for throughout their experience.

We strive to humanize the ER experience by treating every patient with dignity, honesty, kindness, and empathy while creating a warm, welcoming atmosphere for everyone who enters our facility.

Our culture is built around people. We believe in supporting our employees, encouraging growth and creativity, and empowering our team to make thoughtful decisions in the best interest of the patient. We value individuals who take ownership, think beyond the status quo, and genuinely care about the experience they create for others.

At HHER, hospitality is not a department. It is part of who we are.

for the Marketing Director – Community & Brand Engagement

Hospitality Health ER is seeking a creative, energetic, and relationship-driven Marketing Director to support community engagement, patient experience initiatives, and brand visibility throughout the Galveston market.

This role is ideal for someone who thrives in a fast-paced environment, enjoys bringing ideas to life, and understands that marketing is more than social media — it’s creating meaningful connections and memorable experiences.

The Marketing Director will lead local outreach efforts, coordinate events and partnerships, support strategic marketing initiatives, and help ensure the Hospitality Health brand is consistently represented with professionalism, creativity, and heart.

Hospitality | Creative Problem Solving | Emotional Intelligence | Community Engagement | Guest Experience | Culture & Engagement | Hands-On Support | Thoughtful Leadership | Adaptability | Fast-Paced Environment

What You’ll Do

Community Engagement & Brand Visibility

• Build and maintain relationships with local businesses, schools, chambers, organizations, and community partners
• Coordinate outreach opportunities, sponsorships, networking events, and brand visibility initiatives
• Represent Hospitality Health ER at community events, vendor fairs, and local functions
• Support creative strategies that strengthen community presence and patient engagement

Marketing & Event Execution

• Coordinate and execute marketing campaigns, promotions, and special events
• Assist with branded materials, vendor coordination, signage, giveaways, and event logistics
• Maintain event calendars, timelines, and project tracking
• Help ensure projects are completed timely and aligned with brand standards
• Support social media and content initiatives as directed

Creative & Operational Support

• Support daily initiatives and special projects for leadership
• Assist with brainstorming and implementing creative patient experience ideas
• Coordinate meetings, schedules, and marketing-related administrative tasks
• Maintain contact lists, outreach databases, and marketing inventories
• Work cross-functionally with operational leadership and facility teams

What We’re Looking For

• 3+ years of marketing, community engagement, event coordination, hospitality, healthcare, or related experience preferred
• Associate or Bachelor’s degree in Marketing, Communications, Business, or related field preferred
• Must reside in Galveston or surrounding area
• Strong communication and relationship-building skills
• Self-starter with creativity, initiative, and follow-through
• Strong organizational and project management abilities
• Comfortable balancing multiple priorities in a fast-paced environment
• Ability to work independently while collaborating across departments
• Proficiency in Microsoft Office, email platforms, and general business technology

Bonus Points For:

• Hospitality or customer experience background
• Event planning experience
• Graphic design or social media experience
• RNs or clinical professionals interested in transitioning into a community-facing leadership role are encouraged to apply

Schedule & Physical Requirements

• Flexible schedule required, including occasional evenings and weekends for events and community functions
• Ability to sit, stand, walk, lift up to 25 pounds, and travel between facilities/events as needed

Pay & Benefits

We believe exceptional people deserve exceptional support. Hospitality Health ER is committed to creating an environment where employees feel valued, supported, and empowered both professionally and personally.

Our benefits and culture are designed to reflect the same level of care and hospitality we strive to provide our patients every day.

What We Offer

• Comprehensive medical coverage with 100% of employee premiums paid by the company
• $0 deductible healthcare plan with access to $0 out-of-pocket costs for eligible care and prescriptions through our benefit structure
• 401(k) with company match
• Annual bonus opportunities
• Paid time off
• A supportive, team-oriented culture that values creativity, initiative, and genuine human connection
• Employee celebrations, themed events, and a hospitality-driven environment that prioritizes both patient and employee experience
• Leadership that encourages growth, autonomy, and thoughtful decision-making
• The opportunity to help shape and elevate one of the most unique patient experience cultures in emergency healthcare

At HHER, we believe culture matters. We work hard, support one another, celebrate wins together, and strive to create an environment where people genuinely enjoy coming to work.

statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.