Job Description

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

The Marketing Analyst, Digital Platforms & Experiences position is part of the Global Network & Partner Services (GNPS) organization within the Global Merchant & Network Services business group. GNPS drives scale and relevance for the Enterprise by partnering with financial institutions that issue cards and/or acquire merchants on the American Express network.

Through the GNPS partnerships we offer exciting and innovative products and benefits in GNPS countries, improving merchant coverage, strengthening the value proposition, and amplifying the American Express brand.

The GNPS Product & Marketing (P&M) team is a dynamic global marketing organization with responsibility to deliver:

• Product & Product Marketing: competitive product strategy and product & campaign delivery in GNPS countries
• Partner & Customer Experience: infrastructure for value add and compliant experiences
• Brand Management: Protect and engage Amex Brand; increase Amex and GNPS Brand awareness in GNPS countries

The Marketing Analyst, Digital Platforms & Experiences sits within the GNPS Product & Marketing (P&M) team and plays a critical role in bringing the best of the American Express Network to customers around the world through digital solutions. Reporting to the Senior Manager, Digital Platforms and Experiences, the successful candidate will have knowledge of digital platform and product delivery, as well as partner and stakeholder management within complex, cross-functional environments.

• Manage the end-to-end delivery of strategically important solution with GNS partners, including integrations with Enterprise Loyalty platforms
• Coordinate with external partners (banks, technology vendors), to ensure deliverables are completed on time, to standard, and in alignment with business goals
• Partner with vendors to create features and capabilities which support strategic business priorities
• Oversee application management processes in compliance with American Express technology, governance and risk requirements

• Motivated to learn about the broader payments industry
• Interest in emerging technology solutions
• Driven to achieve outcomes and deliver positive change
• Able to lead projects and workstreams
• Skilled at managing stakeholders
• Clear communicator
• Advanced English level

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.