Job Description

Strategic Coordination & Agile Facilitation o Collaborative Stakeholder Engagement: Work closely with product owners, architects, developers, and the Corporate Websites Management (CWM) team’s UX design group to bridge business requirements with technical execution

As a Marketing Delivery Assoc Senior -Business Analyst within the Corporate Websites Management team, you will collaborate with product owners, architects, developers, and the UX design group to bridge business requirements with technical execution

Job responsibilities

• Technical & Process Support o Collaborate with the platform team in gathering requirements and authoring improvement suggestions.
• Work with developers on technical improvements, including supporting initiatives to optimize system performance.
• Assist in translating design concepts into actionable technical specifications ensuring clear communication between designers and developers.
• Support scrum coaches by reinforcing agile best practices and contributing to process enhancement initiatives as needed.
• Risk & Impact Assessment Evaluate the impact of proposed changes on current systems and workflows, including identification and mitigation of potential risks.
• Document impact and gap analyses, and present findings along with recommendations to product owners and key stakeholders. 5. Continuous Improvement & Innovation
• Stay abreast of emerging digital trends and technologies to recommend innovative solutions and drive process improvements. o Support the Product Owner in developing business cases and financial benefit analyses for strategic initiatives.
• Contribute to overall process optimization efforts across the team by aligning project workflows with agile and BDD practices.

Required qualifications, skills, and capabilities

• Required Qualifications: • Bachelor’s degree in Business, Computer Science, or a related field (or equivalent experience).
• Demonstrated experience in business analysis and data analytics.
• Proficiency with data analysis tools (e.g., MS Excel), as well as project management and design tools like Jira and Figma.
• Experience in applying Behavior-Driven Development (BDD) methodologies and writing clear "Given-When-Then" scenarios.
• Strong documentation, interpersonal, and communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Proven ability to work collaboratively in a fast-paced, dynamic environment while managing multiple priorities.

Preferred Qualifications

• Agile certifications (e.g., Scrum, Kanban) or significant experience with agile frameworks.
• Familiarity with financial or digital marketing environments.
• Experience working with remote or globally dispersed teams.
• A proactive mindset with a focus on continuous process improvement and digital innovation

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.