Company: RX Deutschland
Location: Düsseldorf or Richmond / Hybrid
Languages: English, German (nice to have)
The position combines people leadership, stakeholder management, operational excellence, project delivery, and continuous process improvement.
The Data Operations Manager is responsible for the effective management, governance, quality, and operational use of customer data across the organization. The role leads a team responsible for delivering data operation services to primarily Marketing but also other business stakeholders while ensuring compliance with RELX data privacy regulations and internal RELX governance requirements.
Responsibilities:
Lead daily Data Operations activities across systems and teams, ensuring efficient delivery, prioritization, and resource allocation.
Ensure high standards of customer and account data quality, integrity, governance, and GDPR/privacy compliance.
Manage data access, uploads, segmentation, campaign readiness, and escalated CRM or data-related issues.
Lead, coach, and develop the Data Operations team, fostering a collaborative, customer-focused, and high-performing culture.
Translate business requirements into effective data solutions and drive process optimization and automation to improve operational efficiency.
Lead targeting and segmentation initiatives, including support for CDP development, to improve campaign effectiveness and commercial outcomes.
Develop and enhance KPIs, dashboards, reporting, and measurement frameworks to track operational, campaign, and data performance.
Partner with commercial and cross-functional stakeholders to provide actionable insights, continuously improve service delivery, and support data-driven decision-making.
Qualifications:
Strong experience in Data Operations, CRM, Data Management, or a related operational function.
Proven experience leading, coaching, and developing a team.
Strong understanding of data quality, governance, GDPR, and data privacy principles.
Experience working with CRM systems, data platforms, and reporting tools.
Strong analytical skills with experience creating and enhancing dashboards and operational reports.
Ability to translate business requirements into practical and scalable data solutions.
Excellent organizational and prioritization skills, with the ability to manage multiple requests and competing deadlines.
Strong stakeholder management and communication skills, with a collaborative and customer-focused approach.
What we offer:
A varied role with plenty of scope to make an impact in an international events environment.
The opportunity to contribute to the continued development of leading B2B event formats.
A hybrid working model based in Düsseldorf.
Collaboration with dedicated teams, strong partners, and key industry stakeholders.
A dynamic environment where organization, creativity, and strategic thinking are highly valued.
Interested?
We look forward to receiving your application at RX. Join a team that creates relevant, impactful, and engaging events.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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USA Job Seekers:
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
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