Job Description

WE LOVE OUR WORK.

• Greets guests actively engaged in gaming and assists team members in player identification.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.
• Exhibits a friendly, helpful, and courteous manner when dealing with guests and fellow team members.
• Advocates for the adoption and usage of the PENN Play app and other PENN products by consistently notifying guests of its benefits and value.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation, thus achieving quarterly goals set by management.
• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
• Develops and maintains technical skills to maximize use of patron data systems.
• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Helps the Marketing Manager as needed.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals.
• Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
• Responsible for adhering to established policies and procedures for each promotion.
• Issues appropriate prizes to guests.
• Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events.
• Provide support and troubleshoot guest concerns with our marketing technology (app, offers, kiosks, etc.).
• Ensures that all advertising collateral and outdoor billboards are in compliance with the 800 number Gambling Problem requirements.
• Opens jobs for, tracks and administers all advertising and collateral; assists in developing, processing, approving and monitoring advertising copy, creative, proofs, and final production of print, broadcast, digital, outdoor and collateral.
• Ensure that all advertising and collateral are posted in a timely manner and that outdated materials are removed promptly.
• Acts as a secondary cashier at ticketed entertainment events.

BRING US YOUR BEST.

Must be at least 21 years of age.

• Associate's degree (AA.) or equivalent from two-year College or technical school preferred.
• Minimum of one year Casino Guest Service experience; or equivalent combination of experience and education preferred.
• Must have moderate to high level computer skills, including experience with the Microsoft Office Suite of products.
• Must have the ability to write reports and business correspondence.
• Must possess excellent oral and written communication skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Must be flexible and willing to work any shift.

STARTING SALARY

Starting at $18.00 Based on experience