Job Description

*Please note: resume is required for this position.

Pay Rate: $21.00 an hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action
• Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact
• Manage treatment and affective administration of returned mail
• Prepare ongoing analysis reports focusing on the system or program integrity
• Manage a series of guest correspondence initiatives
• Provide support for market analysis initiatives
• Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role)

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:

• High School Diploma/GED or equivalent experience
• 2-year degree in Business Administration or related field and 4-year previous Marketing or Promotions experience; or a combination of equivalent experience and/or education

Preferred Knowledge and Certification:

• 1-year experience with media placement, market research or direct mail marketing
• Knowledge of continuity programs within casino operations
• Experience with database systems or other gaming-related computer systems

Required Skills:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent written, verbal and interpersonal communication skills
• Strong analytical and problem solving skills

Required Abilities:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to independently complete multiple tasks in a professional manner
• Ability to serve both internal and external customers
• Ability to manage direct mail expenses
• Ability to manage projects in a timely and efficient manner
• Ability to speak in a clear, concise and pleasant voice

PHYSICAL DEMANDS

• Must be able to walk and / or stand and sit for long periods throughout the day
• Must have a good sense of balance, and be able to bend and kneel
• Must be able to push, pull and grasp objects occasionally
• Must have the ability to independently lift up to 5 pounds infrequently
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally must deal with angry or hostile individuals