Job Description

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

The Opportunity:

Reporting to the Director, Marketing, as the Marketing Communications Lead you will manage internal communications, sales incentive programs, and employee engagement initiatives across Canada. You will be collaborating with internal departments overseeing projects from inception to execution, drafting communications, and working to ensure the business goals are achieved.

What you’ll do:

• Lead the planning, writing, and distribution of all field-facing communications
• Ensure messaging is aligned with business goals and consistently clear across all channels
• Own the end-to-end execution of sales incentive initiatives: from creative planning and platform configuration to communications, tracking, winner announcements, and rewards
• Manage employee engagement via the incentive platform, driving participation and recognition aligned with company values
• Oversee praise budgets, resolve platform issues, and identify opportunities to improve usability and adoption
• Create and manage internal enablement content (job aids, SharePoint updates, platform guides)
• Collaborate with cross-functional teams to improve onboarding, training materials, and knowledge-sharing processes
• Continuously refine processes to enhance efficiency and participant experience.
• Coordinate and host monthly town halls to share business updates and celebrate achievements

What you’ve done:

• 3+ years of experience in internal communications, marketing, enablement, or related fields.
• Bilingual in English and French (written and verbal) is an asset
• Strong content development skills.
• Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences
• Highly organized with a process mindset and strong project management skills.
• Advanced skills in Excel
• Ability to work independently and collaboratively in a fast-paced environment
• BS in Business, Mathematics, Economics, Computer Science, Information Management or Statistics an asset

What’s in it for you:

• Competitive base salary: $60K-$73K plus bonus
• Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge.
• Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care.
• Retirement support: Company-sponsored savings plan to help build your financial future
• Career growth: Ongoing training, development, and programs to help you advance.
• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.

The Interview Process:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring manager.
• Step 3: The final step is an in-person interview with the Director of Marketing and extended team.

If this sounds like you and you’re excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.