The NRMA

Marketing Communications Executive

The NRMA  •  Cairns, AU (Onsite)  •  12 hours ago
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Job Description

Coral Expeditions is Australia’s pioneering cruise line. We specialise in a unique style of immersive adventures by small expedition ship. With humble beginnings hosting cruises on the Great Barrier Reef, the company has grown into a borderless fleet of three ships carrying between 72 and 120 guests. For four decades, Coral has operated with a single purpose – to take small groups of likeminded explorers to remote places with expert guidance and warm Australian hospitality. We offer a wide range of domestic and international destinations. Coral is part of the NRMA Group, a member-owned brand that also operates NRMA Parks & Resorts, SIXT car rental, NRMA Electric Vehicle charging network and various marine businesses.

This is an exciting opportunity for a passionate marketing professional based in Cairns who thrives on initiative, enjoys working across multiple projects and understands how powerful stories can shape customer engagement. You'll work closely with product, reservations, sales and marketing teams to deliver meaningful communications that connect travellers with some of Australia's and the world's most remarkable destinations.

From crafting email campaigns and website content to guest communications, media support and campaign execution, you'll play a central role in telling the Coral Expeditions story and inspiring future travellers.

We're looking for someone who genuinely loves travel, culture, history, nature and human connection—and can translate those passions into engaging content that resonates with our audience of experienced, curious and highly engaged travellers.

What You'll Do

  • Write and edit clear, engaging copy for websites, email newsletters, press releases, social media, and brochure collateral in line with brand guidelines and customer profile.
  • Work with Customer and Product teams to ensure up to date and correct information across all communication channels.
  • Work with Brand to ensure all copy is line with brand guidelines and accurately tells the Coral Expeditions story.
  • Ensure marketing and reservations database is up to date and clean.
  • Appropriately segment and prepare data for email sends
  • Be confident analysing data and providing insights and recommendations
  • Plan and execute communication elements of marketing campaigns, ensuring they align with overarching company goals and brand guidelines.
  • Track ROI on activity and report performance to business through dashboards and reports
  • Prepare guest communications which are accurate, engaging and convey the Coral Expeditions voice. These will span customer journey lifecycle.
  • Utilising tools such as Google Analytics and Mailchimp will be able to provide meaningful reporting and analysis to the broader commercial team.

What You'll Bring

  • Experience in marketing communications, content marketing, PR or digital marketing.
  • Exceptional writing and editing skills.
  • Strong attention to detail and organisational skills.
  • Confidence working with CRM and email marketing platforms.
  • Curiosity, initiative and a willingness to contribute ideas.
  • A genuine passion for travel and storytelling.
  • The ability to understand and engage with mature, well-travelled audiences.

What's in it for you

  • Join a friendly, professional, supportive team environment.
  • Career growth in a progressive and expanding Australian company who lead the way in expedition travel.
  • The opportunity to work and travel to amazing destinations with inspiring products.
  • Progressive flexibility, leave and well-being benefits to balance all of life's priorities
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gym memberships, attractions, restaurants and much more
  • Discounts on a range of NRMA personal insurance products including car, home & travel.

This position is open to candidates based in Australia who hold Australian residency due to the nature of our business, with substantial Australian work experience.

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

As we screen all applicants and select candidates whose qualifications and experience meet our needs, we will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. We wish you every success!

The NRMA

About The NRMA

For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future.

Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart.

From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over.

As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be.

Interested? We’d love to hear from you.

Industry
Nonprofit & NGOs
Company Size
1,001-5,000 employees
Headquarters
Sydney Olympic Park, AU
Year Founded
1920
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