As a Marketing Communications Coordinator, you’ll support the Communications Hub in delivering high-impact direct marketing and customer journey programs. You’ll develop and execute communication strategies across projects, products, services, compliance and customer education initiatives - managing campaigns end-to-end from briefing and copywriting through to implementation, optimisation and reporting. With a strong customer focus, you’ll leverage automated member journeys and direct marketing to drive sustainable growth, strengthen retention and deliver measurable outcomes aligned to our strategic goals.
Key responsibilities will include:
To be successful in this role, you are a proactive, detail-oriented operator who thrives in a collaborative environment. You’ll bring strong stakeholder management skills, a customer-first mindset and the ability to balance multiple priorities in a fast-paced setting.
We also seek:
Candidates who have previous demonstrable experience with Salesforce Marketing Cloud, Basic HTML skills and an understanding of database concepts are preferred.
People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.
You’ll have access to financial and lifestyle benefits to support your success and individuality:
In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states.
With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.
Apply online now:
If this sounds like the kind of role where you’ll thrive, we’d love to hear from you. Click ‘Apply’ and submit your application, including a short cover letter and your current resume by Tuesday, 29 September 2026.
People First Bank acknowledges the Traditional Custodians of Country throughout Australia and pays respect to Elders past and present. We are committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued, respected and able to thrive. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds, identities and lived experiences. We welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.
Through the merging of People's Choice and Heritage Bank, a new larger mutual bank has arrived.
People First Bank - our new brand - says exactly what we’re all about: people. As a leading Australian member-owned bank, we’re dedicated to you, your finances and your future.
We have an inclusive, friendly, professional and motivated team that works together to achieve and grow. Operating dual head offices in Adelaide and Toowoomba, we are staying true to our heritage and loyal to our roots.
Banking for you, better for all.
People First Bank, People's Choice Credit Union and Heritage Bank are all trading names of Heritage and People's Choice Ltd ABN 11 087 651 125, AFSL and Australian Credit Licence 244310. People's Choice Credit Union may be referred to as People's Choice across this page.
