Job Description

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

We are looking for a motivated, detail-oriented individual to join our team as an Marketing Automation Specialist. You will be proactive, curious, and comfortable taking ownership of end-to-end email campaign delivery across members, prospects, and partners.

You will also have strong attention to detail and a process-driven mindset, with the ability to build, QA, and deploy campaigns to a high standard. You will support audience segmentation, campaign execution, and optimisation of email journeys and landing pages. This is an excellent opportunity to continue developing technical and strategic skills, contribute to problem-solving, and help drive the overall performance, accuracy, and scalability of our global email communications.

Responsibilities

• Own the end-to-end review, build and deployment of global emails with accuracy
• Build and manage customer journeys and automated lifecycle campaigns within Salesforce Marketing Cloud Engagement (SFMC)
• Manage global email calendar while maintaining best practices
• Execute QA and end-to-end testing for all campaigns. Ensure communications are vetted, approved, and tested
• Collaborate with internal stakeholderoptimize campaign performance through testing and segmentation
• Manage lists from multiple databases for email and automation campaigns (via Data extentions)
• Assist in development & editing of cloud pages with forms
• Maintain current processes for email best practices and new marketing automation tools when introduced
• Share insights and ideas with the team to help with process and performance improvement
• Ensure compliance with CAN-SPAM and GDPR
• Troubleshoot email automation and/or build errors
• Miscellaneous duties as assigned

Behavioral Competencies

• Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment
• Drive Results: consistently delivers strong results by taking initiative, anticipating needs, overcoming obstacles, and maintaining quality and accountability
• Collaborates effectively: facilitates productive collaboration, shares knowledge openly, supports the growth of peers through feedback and shared learning, and resolves conflicts constructively to achieve shared outcomes
• Adapts with agility: effectively adjusts communication and approach to meet changing demands. Exhibits comfort with ambiguity and helps others navigate change
• Demonstrates stakeholder and business acumen: Understands how their work connects to stakeholders. Makes decisions with awareness of impact, context, and priorities beyond their immediate task

Qualifications

• Previous SFMC experience (2+ years)
• Strong knowledge of online/email marketing execution focused on established processes and procedures
• Understanding of CAN-SPAM and GDPR required
• Intermediate proficiency in MS Office/O365, with a focus on Excel
• HTML/CSS experience
• SQL knowledge or exposure desirable
• Monday.com experience (Project management software) desirable
• Experience working with AI tools or a demonstrated willingness to learn

Education and Work Experience

• Bachelor's Degree in Marketing or Communications preferred. Will consider candidates with a high school diploma and at least 7 years of relevant experience.
• Minimun of 3 years hands-on experience managing and deploying emails, creating, running, and maintaining multiple email automation campaigns, utilizing an email service provider or marketing automation platform

Physical and Mental Demands

• Up to 5% travel
• Work extended hours, when necessary
• Remain in a stationary position, often standing or sitting, for prolonged periods in a remote working environment
• Regular use of office equipment such as a computer/laptop and monitor computer screens

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.