Job Description

The Marketing Assistant provides day-to-day execution and administrative support to the Marketing team, with a strong focus on email marketing support, online reputation management, and data exporting/reporting. This role is best suited for someone with hands-on marketing experience who is organized, responsive, and comfortable working with digital tools and data.

This is an execution-focused support role, not a strategy or leadership position.

• Schedule: Monday to Friday 7:00AM to 4:00PM EST | 7:00PM to 4:00AM Manila Time
• Set-up: Work from Home
• Will follow Philippine Holidays

Key Responsibilities

Email Marketing Support

• Assist with building, scheduling, and sending email campaigns using company-approved platforms
• Update email lists, manage basic segmentation, and ensure accuracy of contact data
• Monitor campaign performance metrics (opens, clicks, bounces) and export reports as requested
• Support proofreading and formatting of email content prior to distribution

Online Reviews & Reputation Management

• Monitor and respond to online customer reviews using approved templates and guidelines
• Escalate sensitive or negative reviews to the Marketing Manager as needed
• Maintain logs or trackers of reviews and responses for reporting purposes

Data Management & Reporting

• Export marketing, customer, and campaign data from internal systems and platforms
• Maintain organized spreadsheets and trackers for marketing activities and results
• Ensure data accuracy and timely delivery of reports to the Marketing team

General Marketing Support

• Assist with content uploads and updates (website, social media, internal platforms)
• Support coordination of marketing initiatives and deadlines
• Perform other administrative or marketing-related tasks as assigned

Required Qualifications

• 1–3 years of marketing or marketing support experience
• Hands-on experience with email marketing platforms (e.g., Mailchimp, HubSpot, Constant Contact, or similar)
• Experience responding to or managing online reviews (Google, Yelp, social platforms, etc.)
• Strong data handling skills, including exporting and organizing data in Excel or Google Sheets
• Excellent written English communication skills
• High attention to detail and strong organizational skills
• Ability to follow established processes, templates, and brand guidelines

Preferred Qualifications

• Experience working with U.S.-based companies
• Familiarity with basic marketing analytics and reporting
• Experience working in an offshore or remote support role

Performance Expectations

• Accurate and timely execution of email marketing tasks
• Professional and on-brand review responses
• Clean, reliable data exports and reporting
• Strong responsiveness and adherence to deadlines
• Consistent communication with U.S.-based team members