Job Description

The purpose of this position is to lead a departmental communications strategy, serving as team lead for communications, marketing recruitment, and events. This person will coordinate all departmental external communications with the CEHHS Communications team and the University Alumni/Online Engagement team to ensure compliance with college and university communication guidelines and policies. Responsible for ensuring the department adheres to all branding guidelines. Responsible for creating content for department websites, social media, and in-person venues. Compile student and alumni information for the purposes of communications.

Responsible for CRC and timetable changes/updates in the department, and process and maintain travel for faculty and graduate students in DASH for the ESM and ACED programs. Also, the position is to provide administrative assistance to professors in the ESM and ACED program areas as it relates to the faculty, staff, and students within the areas of the Department of Educational Leadership and Policy Studies, to the College of Education, Health, and Human Sciences and other university faculty; and to people outside the university on the local, state and national levels under the supervision of the Business Manager. This person coordinates the student admissions process required in the implementation of getting students enrolled in the ESM and ACED programs at the university using the Slate System; registering students in the programs by using the BANNER System, Audit files for completeness, inputs new data into department and summarize information for faculty to make admission decisions, coordinate with students and others to resolve problems regarding admissions, financial aid, undergraduate/graduate paperwork, and graduation.

Team Lead for all marketing/communications for the department. Coordinate with College Communications team and the University Alumni /Online Engagement team to ensure compliance with college and university policies and procedures.

• In conjunction with the Leadership Team, coordinate, collate, develop, edit, disseminate all informational materials for ELPS, including, but not limited to tracking projects, formatting, drafting, editing, and preparing content for publication - press releases, external and internal documentation, posting to websites and social media.
• Responsible for department individual program websites which include other social media networks, Works with faculty/personnel to draft, edit, and upload web page content. Update and maintain web pages including faculty bios., department/program information, stories, etc. all within the guidelines established by the college and university for branding, accessibility, content in a timely manner.
• Responsible for coordinating the creation, editing, printing of all print material such as flyers, brochures, posters, etc., to ensure compliance with university branding guidelines.
• Coordinate photo/video arrangements/permissions for website, publications, promotional/recruitment needs.
• Assists customers to ELPS social media platform for supplemental information
• Monitor website in Google Analytics and provide semi-annual reports on web traffic to department head and/or business manager
• Act as logo liaison for the department
• Banner System: Registering students for courses, entering permission of instructor, adding and removing students from class, changing student to different sections, adjusting credit hours, and printing academic history for all ESM Programs (Ph.D. and Masters).
• SLATE System: Monitoring admitted students; printing applications, making student files and collecting data reports, etc.
• Prepare and Annual Review Report which lists student's general information, professors on their committee, and progress in their degree program. After committee reviews status of students, send out annual review letters.
• Audit Admissions to Candidacy form for all students in the ESM and ACED Programs (PhD, and Masters)
• Coordinate with graduate students in acquisition and organization of Admission to Candidacy Form, Comprehensive Examination form, graduation form, change in program form and various doctoral forms; preparing announcements of dissertation defenses; reserve rooms for department meetings, comp exams and dissertation defenses.
• Assists in organization/coordination of departmental student orientation
• Maintaining and updating all student files, forms, and records for ESM and ACED program area.
• Responsible for maintaining, safeguarding, and storing documents, information, and files in accordance with policy.
• Assist faculty and graduate students to enroll students in programs in the department and completing materials necessary for graduation.
• Announce the dissertation defense of those students to college faculty and staff at least a week in advance, via email for any PhD and Distance Education programs to be added.
• Serve as back-up for staff positions. when needed
• Provide administrative and clerical services to include, but not limited to: course documents, compiling data for reports and planning purposes, processing orders for textbooks, desk copies
• Other duties required

Required Qualifications:

Education:

• High school diploma, and associate’s degree in communications, marketing, or related field; experience may be substituted for education.

Experience:

• 3-5 years administrative experience in an office environment. Marketing and social media experience

Knowledge, Skills, Abilities:

• Knowledge, skill and ability to use social media, and related marketing tools.
• Excellent organizational and communication skills (both oral and written) have the ability to make independent decisions based on established policy and procedures must be a self-starter and work independently.
• Must have excellent communication and customer service skills, typing skills, and time management skills.
• Must be able to multitask and solve problems.
• Skilled at Windows operating systems.
• Highly proficient in Microsoft Office Suite (Word, Excel, Access Database, PowerPoint), SharePoint, Photoshop in Design, WordPress and Web browsers, and Acrobat Professional.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications:

Education:

• Bachelor’s Degree

Experience:

• 2 or more years of experience in a university setting.

Knowledge, Skills, Abilities:

• Knowledge of Banner, IRIS ACCESS, Argos, Slate, and 25-LiveSystem.

Work Location

• Location: Knoxville, Tennessee
• Onsite
• Two remote days a week

Compensation and Benefits

UT market range: MR07_UTK

• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

• Cover letter
• Resume

About The College/Department/Division: The Department of Educational Leadership and Policy Studies (ELPS) prepares administrators for schools and colleges, faculty for colleges and universities, and policy scholars for service in state, regional and national agencies associated with educational and human service enterprises. The department is comprised of twenty-four faculties and five staff.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!